Application Support Analyst

2 days ago

pittsburgh, United States Eliassen Group Full time

*Hybrid in Pittsburgh*


Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.


Rate: $45-$50


Job Summary:

We are seeking a highly skilled Enterprise Systems Support Specialist to join our team. This role is not a DevOps position but focuses on Tier 1/2 support for enterprise systems. The ideal candidate will have a strong background in Linux, Windows Server support, and batch processing, with the ability to troubleshoot production databases and perform deep dives into error logs. This position requires a versatile individual who can wear many hats and provide expert support across various enterprise components.


Key Responsibilities:

  • Provide Tier 1/2 support for enterprise systems, excluding end-user related tasks.
  • Utilize Linux commands (e.g., ls, ltr, cs) for day-to-day operations and troubleshoot production databases.
  • Edit files and perform application support tasks in a Linux environment.
  • Support Windows Server environments and understand group policy at a base level.
  • Manage batch processing and ensure smooth operation of production servers.
  • Log on to production servers and perform necessary support tasks.
  • Navigate and query databases to gather supplemental support information.
  • Conduct robust troubleshooting scenarios, including deep dives into MS Exchange logs.
  • Analyze error logs to identify error stacks and determine root causes.
  • Serve as a Subject Matter Expert (SME) on enterprise components within the system.
  • Describe the back-end application layer and web layer, and understand the L1, L2, and developer roles.
  • Collaborate with DevOps Engineers to create bug fixes and improve system performance.
  • Engage in scripting and automated actions, such as server pinging, with hands-on experience.
  • Participate in on-call rotations, including US on-call once every four weeks (5 pm to 10 pm) and global weekend on-call every two months.
  • Utilize tools such as GitLab, CI/CD, Jenkins, Docker, and microservices for incident management and support.


Qualifications:

  • Professional experience with Linux and Windows Server support.
  • Familiarity with batch processing and production server management.
  • Experience with database navigation and query execution.
  • Strong troubleshooting skills, particularly with MS Exchange logs and error analysis.
  • Ability to describe and support enterprise systems and application stacks.
  • Hands-on scripting experience and familiarity with automated actions.
  • Experience with GitLab, CI/CD, Jenkins, Docker, and microservices.
  • Excellent communication skills and ability to work in a team environment.
  • Willingness to participate in on-call rotations and provide support during off-hours.


Preferred Experience:

  • 2-3 years of experience in a similar support role.
  • Experience in a high-advance pipeline environment with direct collaboration with DevOps Engineers.

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