Application Analyst
2 weeks ago
Responsibilities:
• Analyzing and resolving intricate technical issues, ensuring minimal impact on business operations
• Managing applications in cloud environments, with familiarity in Azure DevOps
• Utilizing advanced knowledge of database management systems SQL Server, SSIS ETL functionality to re-write complex queries and perform database maintenance tasks
• Working with network protocols (TCP/IP, DNS, DHCP) and network infrastructure components (routers, switches, firewalls) and security protocols
• Using monitoring and diagnostic tools like SolarWinds for proactive system health monitoring and troubleshooting
• Handling incident management, including ticket triaging, prioritization, resolution, and escalation in accordance with defined SLAs
• Collaborating effectively with cross-functional teams and building positive working relationships
• Ensuring compliance with regulatory standards and organizational policies in all application support activities, including data handling and security measures
• Maintaining accurate and up-to-date documentation to facilitate knowledge sharing and enhance support efficiency
• Coordinating tasks, meeting deadlines, and ensuring that projects are completed successfully with project management skills.• Minimum 5 years of experience in an Application Analyst role or similar
• Proficiency in Database Management and Operations
• Experience with EO/IR systems is essential
• Advanced knowledge of Microsoft suite of products
• Proven experience in AB Testing methodologies
• Familiarity with Active Directory operations and management
• Strong understanding of Application Support processes
• Proficiency in managing Computer Hardware systems
• Experience in Configuration Management practices
• Ability to work with SSIS ETL tools effectively
• Proficient in .NET C++ programming language
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