Customer Service Representative

4 weeks ago


Memphis, United States Supreme Staffing Full time

Connect has partnered with our client seeking a Customer Care Agent

Schedule: 1st shift

Location: Memphis, TN

Position Type: Contract to Perm

Pay: $18.00

Benefits & Appreciation: Medical, Dental & Vision

Responsibilities:

  • First point of contact for client & logistic providers
  • Execute inbound and outbound transactions
  • Manage the invoicing & physical distribution process
  • Correct basic administrative transactions
  • Ensure timely follow up of customer specific requirements as per agreed SOP
  • Stock control management and coordinate timely delivery
  • Provides weekly reports for management support purposes
  • Maintenance of accurate time registration
  • Providing support for optimization of administrative & financial processes. Represent us in a wide variety of company contacts, when required;
  • Assist management with a wide variety of tasks;
  • Assist with quality management related tasks;
  • Perform all other relevant activities that are requested by management
  • Manage day to day operations on behalf of customers as per agreed SOP.
  • Process and manage sales order activities on behalf of customers.
  • Communicate customer requirements with outsourced service providers (carriers).
  • Supervise and manage customer related activities and proactively indicate issues, propose possible solutions and implement solutions.
  • Manage, setup and implement changes to existing processes and or implement new processes/activities for existing clients

Required Skills:

  • Experience in logistics 2+ years.
  • Exceptional customer service skills.
  • Ability to work well in stressful situations.
  • Experience in handling difficult customer phone calls.
  • Extremely punctual.


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