Clinical Director, Care Management

4 weeks ago

Santa Monica, United States Wise & Healthy Aging Full time

Clinical Director, Care Management Program (Full or Part-Time, licensure required)


Wise & Healthy Aging is committed to serving older adults at all stages of their lives, from pre-retirement through elder years, caregivers and their families, senior services organizations, and others who share our passion and commitment to making a difference in the lives of older adults. Wise & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, and NCQA Case Management for Long-Term Services & Support. It is nationally certified as a Great Place to Work.

 

We offer competitive salaries and comprehensive benefits. For staff who regularly work 30 or more hours per week, benefits include 80% company-paid medical, 100% company-paid dental, 401(k) plan with competitive employer match, Flexible Spending Account (FSA), optional life and vision insurance, 14 paid holidays plus paid time off (PTO)

 

 

POSITION SUMMARY (Full or Part-Time)

 

The Director of Care Management is responsible for managing program services daily, supervising staff and interns, ensuring high-quality client service delivery, compliance with program grants and contracts, record-keeping of fiscal and client data, and backup for preparing and submitting invoices. In partnership with the Vice President, the Director will identify, implement, and evaluate program goals and objectives by designing plans and operations according to each program's contract and budget guidelines. This includes clinical oversight of the Enhanced Care Management (ECM) program.

 

 

PRIMARY RESPONSIBILITIES

 

  • Ensure clinical oversight and high-quality client service delivery.
  • Enhance and maintain a sustainable ECM program. Prepare and oversee all necessary ECM components, including client’s files, documents, protocols and procedures, measured deliverables, billing, and quarterly reports.
  • Demonstrate strong clinical and diagnostic skills with mastery in bio-psycho-social assessments, care plans, and care coordination (e.g., needs related to dental, medical, and mental health, substance abuse, ADL, IADL, housing/living situation).
  • Possess the ability to train and modify assessment protocols in accordance with best practices and health plan regulations.
  • Review client case files for quality, timeliness, and accuracy; ensure all documentation (such as the required assessments, forms, care plan, progress notes, closing letters, etc.) is complete and signed; ensure the required internal and external program-specific and client-based portal systems match hard copy client files and files are maintained with current clinical standards. 
  • Serve as backup to monitor and ensure staff service recordings, including accurate billing, are entered promptly into designated software systems across all required programs.
  • Oversee and monitor program compliance to Wise & Healthy Aging policies and procedures; maintain proper documentation of all program services delivered to participants.
  • Serve as the initial point of contact for referrals from various entities, such as the City, County, and partnering healthcare organizations.
  • Screen potential Care Management and Peer Counseling clients. Oversee and assign clients/intakes to Care Coordinators, interns, and volunteers.
  • Evaluate that clients are being referred to the appropriate service modalities where they will receive various levels of case management (clinical and non-clinical) and access to essential benefits.
  • Provide one-on-one clinical supervision of Care Coordinators, interns, and volunteers as needed.
  • Facilitate biweekly staff meetings to review cases and coordinate training with staff, interns, and volunteers. 
  • Provide direct client service when there are challenging situations that require the support of a supervisor.
  • Provide timely performance feedback formally (introductory reviews and annual performance evaluations) and informally to direct reports.
  • Assist in biannual and quarterly Care Management reporting.
  • Support the VP in coordinating and supporting the completion and submission of requests for proposals to maintain current contracts and to expand services as appropriate.
  • Serve as backup support, as needed, for the Vice President, Care Management

 

OTHER RESPONSIBILITIES

 

  • Oversight of MSW year 1 and year 2 student interns
  • Provide training, supervision, and problem-solving to Care Coordinators on complex client cases.
  • Provide reporting and analytics to the Vice President, highlighting progress to reaching set goals.
  • Other duties as directed to accomplish program goals.

 

POSITION QUALIFICATIONS

 

Education

  • Minimum education requirement: A master’s degree in social work, psychology, public health, or a related field. A Licensed Clinical Social Worker, Licensed Psychologist, Licensed Vocational Nurse, and Registered Nurse are preferred. Licensure is required.

Experience

  • Experience supervising employees who conduct fieldwork.
  • Respond professionally to clients, constituents, and the community at large.
  • Prioritize and organize workload while responding promptly to clients and partnering entities or agency departments.
  • Demonstrate experience performing direct service in social services or a related field.  
  • Prior management responsibilities handling case management duties. 
  • Field work experience with ethnically and economically diverse populations. 
  • Bilingual language skills are a plus (e.g., Russian, Mandarin, Farsi, etc.)  

 

OTHER REQUIREMENTS

 

  • Ability to measure and assess the impact of services and support and participate in critical elements of the program's success.
  • Strong clinical, interpersonal, verbal, and written communication skills.
  • Ability to effectively communicate expectations to team members and demonstrate team building.
  • Ability to multitask effectively and prioritize work efficiently with competing deadlines.
  • Ability to demonstrate sound judgment and decision-making skills.
  • Proficient knowledge of Microsoft Office software programs.
  • Valid driver’s license, auto insurance, and satisfactory criminal background check are required.

  • Nursing Director for Emergency Services Department

    1 day ago

    Santa Monica, California, United States Clinical Management Consultants Full time

    Job Summary:Clinical Management Consultants is seeking an experienced Emergency Services Nursing Director to lead our team in Los Angeles, California. As a key member of our organization, you will be responsible for managing the Emergency Services department, ensuring the highest level of patient care and staff safety.Key Responsibilities:Manage the...

  • Clinical Social Work Manager

    1 day ago

    Santa Monica, California, United States Clinical Management Consultants Full time

    About the Role:The Clinical Social Work Manager will be responsible for providing a full range of social work services to patients and their families, including psychosocial assessment, treatment planning, and discharge planning.Key Responsibilities:Partner with patients, families, and the healthcare team to address and advocate for patients' social and...

  • Clinical Director, Care Management

    4 weeks ago

    Santa Monica, United States Wise & Healthy Aging Full time

    Clinical Director, Care Management Program (Full or Part-Time, licensure required)Wise & Healthy Aging is committed to serving older adults at all stages of their lives, from pre-retirement through elder years, caregivers and their families, senior services organizations, and others who share our passion and commitment to making a difference in the lives of...

  • Clinical Director, Care Management

    1 month ago

    Santa Monica, United States Wise & Healthy Aging Full time

    Clinical Director, Care Management Program (Full or Part-Time)Wise & Healthy Aging is committed to serving older adults at all stages of their lives, from pre-retirement through elder years, caregivers and their families, senior services organizations, and others who share our passion and commitment to making a difference in the lives of older adults. Wise &...

  • Emergency Services Nursing Director

    3 days ago

    Santa Monica, CA, United States Clinical Management Consultants Full time

    A rewarding nursing leadership opportunity awaits the experienced Emergency Services Nursing Director in sunny Los Angeles, California! The Registered Nurse with a strong background in Emergency Services will be a welcomed addition to the thriving team at this beloved community hospital. Situated in Central LA, this 150+ bed short-term acute care hospital is...

  • Head of Clinical Care Management

    1 week ago

    Santa Monica, California, United States Wise & Healthy Aging Full time

    Director of Care Management Services (Full or Part-Time)Wise & Healthy Aging is dedicated to enhancing the lives of older adults at every stage, from pre-retirement to advanced age, including caregivers and their families, senior service organizations, and others who share our mission to positively impact the lives of older individuals. Our organization has...

  • Nurse Manager Oncology Clinic

    3 days ago

    Santa Ana, CA, United States Clinical Management Consultants Full time

    This trusted Health Care System in the Orange County Area is actively interviewing for an experienced Nurse Manager to lead Clinical Operations at this established Oncology Clinic. Join a well-known health system, and lead an experienced, tenured team as you take a central role in directing operations for this busy Outpatient Cancer Center The Oncology...

  • Clinic Director

    2 months ago

    Santa Monica, United States Talently Recruiting Full time

    Title: Clinic DirectorLocation: Pacific Palisades, CAWe are seeking a dynamic Clinic Director to be part of our growing team. This role offers the opportunity to work with a leading organization in orthopedic physical therapy and wellness. Our Physical Therapists collaborate with our corporate product development team to explore innovative, cutting-edge...

  • Clinic Director

    2 months ago

    Santa Monica, United States Talently Recruiting Full time

    Title: Clinic DirectorLocation: Pacific Palisades, CAWe are seeking a dynamic Clinic Director to be part of our growing team. This role offers the opportunity to work with a leading organization in orthopedic physical therapy and wellness. Our Physical Therapists collaborate with our corporate product development team to explore innovative, cutting-edge...

  • Clinic Director

    4 hours ago

    santa monica, United States Talently Recruiting Full time

    Title: Clinic DirectorLocation: Pacific Palisades, CAWe are seeking a dynamic Clinic Director to be part of our growing team. This role offers the opportunity to work with a leading organization in orthopedic physical therapy and wellness. Our Physical Therapists collaborate with our corporate product development team to explore innovative, cutting-edge...

  • Director Clinical Operations

    3 weeks ago

    Santa Monica, United States Find Your Talent Full time $200,000

    Job DescriptionJob DescriptionOur client is a telehealth startup (Series A) focused on men's physical and mental health, performance, and optimization. They're looking for a Clinical Operations Director to oversee all aspects of our friendly PC Groups Provider operations. You will play a pivotal role in ensuring the smooth functioning of our...

  • Director Clinical Operations

    2 days ago

    Santa Monica, United States Find Your Talent Full time

    Job DescriptionJob DescriptionOur client is a telehealth startup (Series A) focused on men's physical and mental health, performance, and optimization. They're looking for a Clinical Operations Director to oversee all aspects of our friendly PC Groups Provider operations. You will play a pivotal role in ensuring the smooth functioning of our...

  • Hospital Social Services Coordinator

    1 day ago

    Santa Monica, California, United States Clinical Management Consultants Full time

    About the Role:The Clinical Social Work Manager will be responsible for providing a full range of social work services to patients and their families, including psychosocial assessment, treatment planning, and discharge planning.Key Responsibilities:Partner with patients, families, and the healthcare team to address and advocate for patients' social and...

  • Clinical Director

    6 days ago

    Santa Monica, California, United States Protouch Staffing Full time

    Job SummaryJob Title: Clinical DirectorJob Type: Full-time/PermanentLocation: Santa Monica, CAJob Description:The Director of Care Management is responsible for overseeing the daily operations of program services, supervising staff and interns, ensuring high-quality client service delivery, and complying with program grants and contracts.Key...

  • Clinical Director

    5 days ago

    Santa Monica, California, United States Protouch Staffing Full time

    Job SummaryJob Title: Clinical DirectorJob Type: Full-time/PermanentLocation: Santa Monica, CAJob Description:The Director of Care Management is responsible for overseeing the daily operations of program services, supervising staff and interns, ensuring high-quality client service delivery, and ensuring compliance with program grants and contracts.Key...

  • Clinical Director

    4 days ago

    Santa Monica, California, United States SBT Full time

    Job DescriptionJob Title: Clinical DirectorSalary: $130,000-$150,000 per yearStarting window: ASAPAbout the Role:We are a premier drug and alcohol detox facility committed to providing high-quality care and support to individuals seeking recovery. Our state-of-the-art facility offers a luxurious, tranquil environment designed to facilitate healing and...

  • Director of Facilities Management

    6 days ago

    Santa Monica, California, United States Providence Service Full time

    About the RoleThe Director of Facilities is responsible for overseeing the daily operations of Providence St. Johns Health Center facilities, including the acute care campus and non-acute care facilities. This role requires a strong leader who can manage multiple sites and departments, as well as develop strategic plans and initiatives to drive business...

  • Director of Facilities Management

    5 days ago

    Santa Monica, California, United States Providence Service Full time

    About the RoleThe Director of Facilities is responsible for overseeing the daily operations of Providence St. Johns Health Center facilities, including the acute care campus and non-acute care facilities. This role requires a strong leader who can manage multiple sites and departments, as well as develop strategic plans and initiatives to drive business...

  • Clinical Director of Primary Care

    2 days ago

    Santa Cruz, California, United States University of California Santa Cruz Full time

    About the RoleThe University of California Santa Cruz is seeking an experienced and skilled medical professional to fill the position of Associate Medical Director of Student Health Services. As a key member of the Clinical Services Management and Primary Care Leadership Teams, the successful candidate will be responsible for ensuring the smooth operation of...

  • Director of Facilities Management

    4 days ago

    Santa Monica, California, United States Providence Service Full time

    About the RoleThe Director of Facilities is responsible for overseeing the daily operations of Providence St. Johns Health Center facilities, including the acute care campus and non-acute care facilities. This role requires a strong leader who can manage multiple sites and departments, as well as develop strategic plans and initiatives to drive business...