Current jobs related to Information Technology Technician - Union City - StevenDouglas

  • Information Technology Technician

    2 weeks ago

    Panama City, United States Advanced Technology Leaders Inc Full time

    Job DescriptionJob DescriptionJob Title: Information Technology (IT) TechnicianDuties: Perform maintenance configurations, installations, upgrades, testing and troubleshooting of all IT software and hardware network infrastructure equipment for approximately 1300 pieces to include but not limited to the following: computers, monitors, laptop/notebooks,...

  • Information Technology Support Technician

    3 days ago

    Jefferson City, United States State of Missouri Full time

    Location: Office of State Courts Administrator, Jefferson City, MO Why you'll love this position: A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri...

  • Adjunct Instructor

    18 hours ago

    Union, Kentucky, United States Cincinnati State Full time

    Job SummaryCincinnati State Technical and Community College is seeking a highly qualified Adjunct Instructor to teach courses in Information Management Technology. The successful candidate will be responsible for delivering high-quality instruction, assessing student learning, and contributing to the development of the program.Key ResponsibilitiesTeaching...

  • Information Technology Analyst

    3 days ago

    Union, United States TAD PGS, Inc. Full time

    We have an outstanding Contract position for an IT Support Analyst to join a leading Company located in the Union, SC surrounding area.Job Responsibilities: Provide exceptional customer service to end users. Use discretion and independent judgment to address and resolve technology issues.Install hardware, software, and network in an industrial...

  • Information Technology Analyst

    3 days ago

    Union, United States TAD PGS, Inc. Full time

    We have an outstanding Contract position for an IT Support Analyst to join a leading Company located in the Union, SC surrounding area.Job Responsibilities: Provide exceptional customer service to end users. Use discretion and independent judgment to address and resolve technology issues.Install hardware, software, and network in an industrial...

  • System Technician II

    7 days ago

    Bossier City, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:OtherJob Family:Systems AdministrationJob Qualifications:Skills:Computer Systems, Customer Service, Microsoft Office, Operating Systems (OS), Technical SupportCertifications:A+ - CompTIAExperience:1 + years...

  • Information Technology Support Specialist

    2 months ago

    Union City, United States LHH Full time

    Our client is seeking an ERP & Systems Support Specialist to provide expert hands-on support and solutions for ERP end-users across all D365 modules and applications. This role will also address other IT needs for designated locations.ResponsibilitiesCollaborate as part of a Tier 2 and Tier 3 support team in a D365 (or similar cloud-based ERP)...

  • Information Technology Support Specialist

    1 month ago

    Union City, United States LHH Full time

    Our client is seeking an ERP & Systems Support Specialist to provide expert hands-on support and solutions for ERP end-users across all D365 modules and applications. This role will also address other IT needs for designated locations.ResponsibilitiesCollaborate as part of a Tier 2 and Tier 3 support team in a D365 (or similar cloud-based ERP)...

  • Help Desk Technician

    3 weeks ago

    Oklahoma City, Oklahoma, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • GSA Assist Help Desk Technician 2/1

    4 weeks ago

    Bossier City, United States General Dynamics Information Technology Full time

    Seize your opportunity to make a personal impact as a Help Desk Technician 2/1 supporting GSA Assist. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Help Desk Technician 2/1 you will help ensure today is safe and tomorrow is smarter.A DAY IN THE LIFE OF A...

  • Information Systems Security Officer

    4 weeks ago

    Bossier City, United States General Dynamics Information Technology Full time

    Transform technology into opportunity as an Information Systems Security Officer (ISSO) I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As an ISSO I you will...

  • Information Technology Technician

    2 weeks ago

    Atlantic City, United States Pentasia Full time

    Are you passionate about maintaining and optimizing IT infrastructure?We're looking for an IT Technician to join our team and ensure seamless network operations while providing top-tier support to end-users. Your expertise will be key in troubleshooting and securing our network environment!➡️ Key Responsibilities:Monitor, manage, and maintain network...

  • Information Technology Technician

    2 weeks ago

    Atlantic City, United States Pentasia Full time

    Are you passionate about maintaining and optimizing IT infrastructure?We're looking for an IT Technician to join our team and ensure seamless network operations while providing top-tier support to end-users. Your expertise will be key in troubleshooting and securing our network environment!➡️ Key Responsibilities:Monitor, manage, and maintain network...

  • Help Desk Technician

    3 weeks ago

    Oklahoma City, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • Information Technology Support Specialist

    1 week ago

    Iowa City, Iowa, United States Army National Guard Full time

    Job OverviewConsider a rewarding career as an Information Technology Specialist within the Army National Guard, where you will enhance your technical skills and gain experience with advanced technologies. In this position, you will be tasked with managing the transmission, reception, and processing of data across the Guard's intricate networks. Your...

  • Help Desk Technician

    4 weeks ago

    Oklahoma City, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...

  • Information Systems Security Officer

    4 weeks ago

    Bossier City, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:Job Family:Information SecurityJob Qualifications:Skills:Information Systems, Security Operations, Systems SecurityCertifications:Experience:1 + years of related experienceUS...

  • Internships in Information Technology

    2 weeks ago

    Union City, United States Year Up Full time

    Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...

  • Network Computer Support Technician

    3 months ago

    Panama City, United States General Dynamics Information Technology Full time

    Req ID: RQ178610 Type of Requisition: Union Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Field Engineering Skills: Network Operations,Networks,Network Troubleshooting Certifications: CompTIA - Security+ - CompTIA Experience: 2 + years of related experience US Citizenship Required: Yes Job...

  • Information Technology Project Manager, Journeyman

    3 months ago

    Elizabeth City, United States MILVETS Systems Technology, Inc. Full time

    Job DescriptionJob DescriptionLocation: Elizabeth City, NCProject: USCG ALC ISDClearance: United States Department of Defense Active Secret ClearanceFull Time, Salary: CompetitiveShift: 1stPosition Start: March 2025 (Pending Contract Award)About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality...

Information Technology Technician

1 month ago

Union City, United States StevenDouglas Full time
  • The Technician is the first point of contact for the business partners . As such the Technician answers incoming calls, processes emails and web tickets and tracks all information in the ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. In the role, our technicians are responsible for determining the issue, escalating as required, working through a remedy, and then resolving the problem (either personally or through the broader ETP team). Individuals in this position may also install software, updates and upgrades on the computers, workstations and network. Technicians have direct access to our business and third-party community and are expected to treat these relationships with quality, care, and empathy that is consistent with the Values.


Duties and Responsibilities

  • Participate in on call rotation
  • Provide accurate and timely updates to work tickets, incidents, and outages
  • Develop a command of ITIL service management practices and customization made to standards
  • Learn and develop expertise in in-scope applications and platforms for areas supported (e.g., functionality,data, reporting, administration, etc.)
  • Receive, ticket, and route end user support issues. Complete issue resolution
  • Document all support outcomes, including resolution and note
  • Participate in updating service policies and procedures (where needed) Assist with commercial and custom system testing and debugging (new releases, features, etc.)
  • Communicate status of issues to users (verbally or digitally)
  • Learn and develop expertise in in-scope applications
  • Provide the support to resolve incidents
  • Maintain awareness of system environment to ensure the highest level of service and support to the organization
  • Support and maintain knowledgebase with current standards and resolution procedures


Minimum Qualifications

  • Bachelor´s or Technical Degree (computer science, information systems, software engineering or other industry related curriculum).
  • Strong communications skills (written and verbal)
  • Demonstrated patience and empathy for user community
  • Ability to follow instructions
  • Strong networking skills, including an ability to leverage relationships to solve problems
  • Strong problem-solving skills
  • Strong time management skills (i.e. works efficiently)
  • Delivers Results
  • Change agent
  • Collaboration/Teamwork
  • Critical Thinking


Analytical Skills

  • Ability to work within a team environment as well as independently
  • Ability to understand application portfolio as well as how the different systems contribute to daily business operations


Preferred Qualifications

  • Possess entry level industry certification(s)
  • Excellent verbal / written communication skills, strong attention to detail Ability to analyze and solve problems, think outside of the box and grasp technical concepts
  • Ability to combine information or data to find relationships among seemingly unrelated events
  • Familiarity with ITIL concepts
  • Experience with ServiceNow or other support management software Experience with Telephony tool