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Information Technology Analyst

2 months ago

Union, United States TAD PGS, Inc. Full time

We have an outstanding Contract position for an IT Support Analyst to join a leading Company located in the Union, SC surrounding area.


Job Responsibilities:

  • Provide exceptional customer service to end users. Use discretion and independent judgment to address and resolve technology issues.
  • Install hardware, software, and network in an industrial environment.
  • Provide support for desktops, laptops, printers, handheld devices, CCTV, access control, and other hardware equipment at assigned locations.
  • Test hardware and software and make necessary changes to correct problems.
  • Provide remote support and troubleshooting.
  • Install, upgrade, troubleshoot, and repair network connections.
  • Ensure continuous improvement by proactively working on preventative maintenance plans and IT automation.
  • Keep documentation current by documenting changes and contributing to knowledge-based articles.
  • Identifies, tracks, and manages technology issues using available service desk tools.
  • Work closely with the rest of the IT department to resolve issues and available service desk tools.
  • Work closely with the rest of the IT Department to resolve issues and improve system performance at the assigned location.
  • As part of the IT group, establish, develop and grow all business relationships critical to the success of IT and technical support.
  • Consult with end users to ensure each problem is resolved to their satisfaction.
  • Interact with other NA IT members to restore service and/or identify and resolve core issues.
  • Simulate or recreate end-user problems to resolve operational difficulties.
  • Personal daily processes are according to policy.
  • Work with the manager to achieve team goals and initiatives.
  • Use independent judgment to determine which issues to escalate to management, vendors, or suppliers.
  • Provide support to other facilities as needed.
  • Support the company's mission, vision, values, and goals in the performance of daily activities.
  • Maintain high standards of housekeeping throughout the work area.
  • Maintain a positive working relationship with all levels of the organization.


Basic Hiring Criteria:

  • Help desk/network support experience.
  • A 2-year degree in an IT support-related discipline is preferred.
  • Electrical and network installation experience preferred.
  • Desktop support experience.
  • Strong knowledge of Windows and MS Office applications.
  • Working familiarty with Ethernet, WIFI, and TCP/IP.
  • Familiarity with Linux.
  • Hardware/Software setup and maintenance
  • Network printer management
  • Strong problem-solving skills.
  • Ability to understand, remember, and follow verbal and written instructions.
  • Ability to work independently with little supervision.
  • Technical reading and writing.