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Conference Center Manager

2 months ago

Arlington, United States Simpli Full time

Simpli, a woman-owned and operated company, enhances the workplace experience through on-site and virtual platforms that blend events & experiences, amenity management, wellness, concierge services and technology. We combine the power of people and technology to amplify building amenities, create memorable experiences, increase well-being, and build lasting relationships for our partners. With our reputable team and seamless technology, Simpli is on the forefront of providing clients with unique and engaging workplace experience solutions.


As the Conference Center Manager, you will oversee all aspects of the conference rooms, rooftop, and green spaces within two multi-tenant office buildings. In addition to amenity management and to deliver a fully integrated experience, this position will also be responsible for the cultivation of a workplace that creates community, connections and well-being. You will have exceptional skills in customer service, be hospitality-focused and have strong attention to detail.


Daily Operations

  • Manage all aspects of meetings and events at the conference center and amenity spaces from scheduling, contracts, logistics, vendors, onsite support, etc.
  • Incorporate approved vendor network as applicable (proposal acquisitions, orders, deliveries, site visits, etc.)
  • Manage all internal support teams and external suppliers to ensure logistics around AV, catering, security, room set ups and cleaning are properly coordinated and executed
  • Basic knowledge required of audio-visual equipment to support clients when onsite or trouble shooting
  • Responsible for invoice management process and processing accounting deposits/fees as needed
  • Expertly manage last-minute changes and challenges and escalate only as necessary


Drive the Best Client Experience

  • Deliver superior customer service and work with all parties to ensure successful planning and execution of meetings and events throughout the year
  • Ensure total client satisfaction through understanding of client expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
  • Manage vendors and building support teams appropriately to ensure timely and orderly operational execution of meetings and minimize risk of client dissatisfaction
  • Ensure prompt follow-up for inquiries, questions, proposals and contracts
  • Support companies and individuals with Concierge Services to provide work-life balance and engagement initiatives. Services may include catering, event planning, entertainment, travel & transportation, well-being and time-saving services


Internal/External Marketing

  • Effectively drive awareness and usage of all amenity spaces
  • Production & distribution of quality marketing collateral and email campaigns in conjunction with internal marketing team
  • Build out client database and create marketing strategy to achieve long term goals
  • Meet with prospective and existing clients and prioritize site visits, open houses and opportunities to host all tenants to create a sense of community
  • Provide quarterly reporting and action plans to ensure ongoing client satisfaction



Qualifications

At Simpli we value Innovation, Well-Being, Perseverance and Empowerment. Our employees describe our company culture as positive, fun, supportive and creative. If the below qualifications sound like you, we invite you to explore joining our team:


  • A Bachelor’s degree (Marketing/Hospitality/Events a plus)
  • Background in conference center management, hospitality, event planning and/or amenity space management
  • Prior experience within the commercial real estate sector or with employee engagement a plus
  • Strong computer skills (Microsoft Office Suite, Canva, WordPress)
  • Relationship building skills with the ability to recognize client needs and motivation
  • Ability to be creative, problem solve and deliver strong results
  • Self-motivated, organized, and proactive
  • Ability to effectively strategize, prioritize, and execute


Benefits/Perks

Simpli recognizes the importance of work/life balance not only for our clients but for our employees as well. As a member of our team you can take advantage of:


  • Paid Holidays
  • Paid Vacation and Sick Time
  • Paid Day Off for Your Birthday
  • Comprehensive Medical Insurance with Employer Contribution
  • Vision Coverage
  • Dental Insurance
  • Retirement Plan
  • Life Insurance
  • Accident & Sickness Insurance Plans
  • Voluntary Short-term Disability
  • Industry/Hospitality Perks



For more information about our company and our services, please visit:

Website - www.simpliengage.com

Facebook - www.facebook.com/simplienage/

LinkedIn – www.linkedin.com/company/simpliengage/

Instagram - @simpliengage