Credentialing Specialist

3 weeks ago


Raleigh, United States IIBEC Full time

SUMMARY OF POSITION

Under the general direction of the Senior Director of Membership & Credentials, the Credentials Specialist will assist the credentials department with activities related to individuals seeking their designations in IIBEC’s credentials program and maintaining these designations through continuing educational hours and a yearly renewal fee.


POSITION RESPONSIBILITIES

  • Support the Membership and Credentials Specialist with questions about credentials applications
  • Assist with candidate questions and providing credentials updates as necessary
  • Run reports and send out new credentials cards and individual packets weekly
  • Create credential billing products and run the billing cycle for credential annual renewals
  • Process and distribute credentials invoices
  • Email registrants advising of past due status, inactive status and assist with renewal processing
  • Invoice inactive status individual late fees
  • Mail suspension letters and invoices
  • Create and mail credential reinstatement notices
  • Review exam payments and exam registration form report
  • Send individual exam request information to testing company Meazure
  • Notify applicants of retest eligibility for Credentials monthly
  • Compile data for CEH credential reports
  • Send out new certification and recertification materials for CBECxP program
  • Assist membership department with running membership cards and processing payments
  • Provide secondary assistance with incoming IIBEC phones
  • Serve as backup for IIBEC mail processing
  • Assist the membership department by running membership cards twice a month
  • Assist the events department with miscellaneous duties for the IIBEC Convention
  • Perform other duties as assigned


POSITION REQUIREMENTS

This position requires proficient writing and communication skills. A superb attention to detail and the ability to multi-task is required. The candidate must possess a general knowledge of office procedure, routine business interactions, and the ability to work independently to meet deadlines. Strong organizational skills, a positive attitude and the capability to work in a team environment is a must. Candidates must be able to work under pressure and adapt to a changing environment.


Additional requirements include at least two years experience with Microsoft Office (including Word, Excel, PowerPoint and Outlook), web and web-based technologies. Prior experience with a membership database is preferred. 


Some travel is required.


EDUCATION/EXPERIENCE

A minimum of two years of relevant experience in a membership capacity or an association is preferred. An Associate degree is required.



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