Credentialing/Application Specialist

4 weeks ago

Raleigh, United States Frankel Staffing Partners Full time

Our client, an international association supporting the construction industry and headquartered in Raleigh, NC, is actively recruiting for a bright and capable go-getter to provide operational and administrative support to its membership/credentialing department.

The organization provides professional development/certification programs to its members. This Specialist will be actively involved in processing credential applications and renewals as well as providing administrative support to the membership team. Although credentialing experience would be a plus, they are willing to train an excellent candidate with similar application processing experience. A keen eye for detail and strong compliance orientation will be critical.

Key Things to Note:

  • This position will work in a small team. Seek a can-do, versatile candidate who enjoys working collaboratively in a small group setting to achieve a shared goal.
  • The focus of the role will be to process applications and renewals. These can be voluminous, and every “t” must be crossed and “i” must be dotted. Seek meticulous candidate who enjoys processing work.
  • This Specialist will regularly interface with members of the association. We seek a great communicator and natural relationship-builder.
  • This is an independent contributor role in a highly collaborative setting. Seek exceedingly competent candidate who can strike that balance.

Selected duties include:

  • Assist with candidate questions and provide credentials updates as necessary
  • Email registrants advising of past due status, inactive status and assist with renewal processing
  • Create and mail credential reinstatement notices
  • Review exam payments and exam registration form report
  • Notify applicants of retest eligibility for credentials monthly
  • Compile data for credential reports
  • Process and distribute invoices
  • Assist membership department with running membership cards and processing payments
  • Provide secondary assistance with incoming phones and serve as backup for mail processing
  • Assist the events department with miscellaneous duties for the annual convention

Requirements include a related degree and 2+ years of similar experience in application processing, paralegal work, etc., ideally in a membership capacity or in the association space. Experience working with a membership database is preferred. Travel (domestic) to the annual convention is expected (~10 days).

Other priorities include:

  • Strong quality orientation including eye for detail
  • Excellent organizational, time management and juggling skills
  • Outstanding relationship-building and customer service aptitude
  • Congenial, collaborative work style
  • Proficient computer skills including: MS Outlook, MS Word, MS PowerPoint, MS Excel, databases, and web/web-based technologies.

Finally, we seek a self-starting, highly disciplined, and responsible candidate. One who enjoys being the hub and reaching out to support others.

This is a hybrid role requiring 2 days onsite in their downtown Raleigh office. Position is Contract-to-Hire paying $45-55K depending on experience. Further, this organization offers a robust benefit plan including a 37.5 work week.

Please forward resume for prompt consideration. Local candidates only.

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