Field Service Manager

4 weeks ago

Phoenix, United States Quench USA, Inc. Full time

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.


About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.


Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results


We are seeking a key contributor to join our team as a full time Field Service Manager in our Phoenix area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST).

Essential Functions

  • Management of a team of Field Service Technicians
  • Responsible for the successful training of new staff in the assigned region
  • Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
  • Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
  • Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
  • Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
  • Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
  • Regular and reliable attendance

Qualifications

  • 2 - 5 years of management experience
  • Vocational technical school diploma/certification
  • Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
  • Prior management experience, route-based preferred
  • Licensed plumbers or comprehensive plumbing skills are preferred
  • Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
  • OSHA 10-hour certified or be OSHA trained within 3-months of employment
  • Superior verbal and written communication skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • The use of personal digital assistants (i.e. tablets and smartphones)
  • Knowledge of ServiceMax and Salesforce a plus
  • A valid a current driver’s license in good standing
  • A clean work record and ability to pass a pre-employment drug screen
  • Overnight travel may be required

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.


Applicants

Beware of fake job offers falsely claiming affiliation with our company.


• We never request banking details or other personally identifiable information during interviews.

• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.

• Official emails are from our domain. Our approved emails will come from @quenchwater.com.



Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com.

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