Service Desk Specialist

3 weeks ago


Orange, United States Eliassen Group Full time

Eliassen Group is supporting a large federal integrator in the search of a Service Desk Specialist. This position will be W2 and fully onsite at our client's location in Santa Ana, CA. This will also be a 90 day contract with potential of extension or converting to our client depending on funding.

Schedule: 6am-6pm (8 core hours a day)


Responsibilities:

• Provide support through both onsite/remote to resolve internal end user issues

• Monitor and respond quickly and effectively to calls or chats received to the Service Desk

• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware

• Remotely access and support end user machines to achieve first call resolution

• Utilize Service Now as the ticketing tool to track and escalate tickets for end users

• Assist with onboarding of new Agents by training and allow others to shadow

• Perform other tasks as needed by the Service Desk Managers

Basic Qualifications:


High School Diploma, GED, equivalent certification or military experience

At least 1 year of remote help desk support/Customer Service experience

Fluent in English


Preferred Qualifications:

Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience

ITIL Certification

2+ years of remote help desk support experience



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