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Network Operations Center Technician

3 months ago

Fort Worth, United States System Soft Technologies Full time

Position Title: Network Operations Center (NOC) Technician


Description:


Monitors overall operation of Network Operations Center including the IT infrastructure. Makes skilled assessments and performs technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause. Performs Tier 2 problem resolution as required. Documents and escalates Tier 3 critical alerts to the appropriate tech support groups. Smart hands: break/fix, rack/stack/decommissioning


Experience and qualifications:

  • 3-5 years of experience working in similar role
  • Information Technology and Windows Operating knowledge with troubleshooting and analytical skills. Specifically, Windows OS and Windows Office Suite.
  • Proficient understanding of enterprise computer hardware/software and information systems.
  • Intermediate understanding of both networking and network monitoring concepts including TCP/IP, Subnetting, Routing, DHCP and DNS.
  • Network, Application and Server monitoring tools such as SolarWinds Orion.
  • Customer service.
  • Excellent analytical and troubleshooting skills.
  • Strong interpersonal skills, verbal and written.
  • Organizing and assigning priorities for work to be accomplished.
  • Understanding and reading documented procedures and ability to improvise with
  • good judgement when procedures are not clearly defined.


Preferred Qualifications:

  • Microsoft Certified Professional (MCP)
  • CCNA
  • CompTIA A+
  • CompTIA Network+
  • SolarWinds Orion Platform with Network Performance Monitor (NPM)