Network Operations Center Specialist

6 days ago


Fort Belvoir, Virginia, United States AKIMA Full time
Network Operations Center Analyst NOC Job Description

At AKIMA, we are seeking a highly skilled Network Operations Center Analyst NOC to join our team. As a key member of our 24/7/365 Network Operations and Security Center, you will play a critical role in ensuring the reliability and availability of our customer IT networks and enterprise systems.

Key Responsibilities:
  • Network Monitoring and Operations: Provide day-to-day monitoring and operations of customer IT networks and enterprise systems to ensure reliability and availability.
  • Incident Management: Monitor services on all local and wide area networks for optimum operability using a variety of network monitoring tools, report outages, and initiate support.
  • Communication and Reporting: Receive and prepare electronic notifications to stakeholders on all unscheduled and scheduled network outages, following standard operating procedures to notify users of outages or changes to network and enterprise status.
  • Documentation and Tracking: Gather information, track, log, and document critical incidents occurring in daily operations using standard formats, providing updates until systems are fully restored.
  • Dashboard Maintenance: Maintain and update customer's executive communications dashboard via SharePoint portal website.
  • Collaboration and Teamwork: Monitor Email traffic, chat channels, logs, and phone calls, making effective and timely decisions, and conducting and participating in daily shift change briefings to oncoming shift.
Requirements:
  • Clearance and Experience: Current TOP SECRET clearance w/ SCI eligibility in DISS at time of application, and 2 or more years of IT experience.
  • Education and Skills: High School Diploma or GED, basic customer service skills, ability to speak clear and concise, and ability to communicate clearly, both orally and in writing.
  • Technical Skills: Experience using Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Teams), and ability to work weekdays, weekends, and holidays.
  • Desired Qualifications: DoD 8570 IAT Level I or II certification, experience working in a network operations center (NOC) environment, previous military environment experience, specifically Army or joint service, and experience working with government/military VIPs.


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