Desktop Technician

7 days ago

Fort Worth, United States JPS Health Network Full time
Who We AreJPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you

For more information, visit www.jpshealthnet.org.
To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

Job Title:

Desktop Technician

Requisition Number:

36944

Employment Type:

Full Time

Division:

IT TECHNICAL SERVICES & SECURITY

Compensation Type:

Hourly

Job Category:

Information Technology

Hours Worked:

Location:

JPOC 1400

Shift Worked:

Day

Job Description:

Description: The Desktop Technician performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources.
Typical Duties:
  1. Responds to incoming requests for technical assistance and provides rapid high-level customer-service oriented desktop and application support
  2. Isolates and assesses the potential root causes of technical and application problems. Provides proactive routine maintenance on IT equipment including cable management, vacuuming, labeling, etc. Assists in maintaining accurate inventory of IT equipment.
  3. Performs rounding in clinical areas once in the morning and once in the afternoon to identify incidents before they are reported, follows up on resolved work orders, and assesses requests by employees.
  4. Assists in defining IT standards for the company. Tests and evaluates new hardware and software prior to implementation.
  5. Implements and communicates new technology to internal end users.
  6. Adheres to daily and monthly metrics as defined by the department. (Ex: initial response, support turnaround time, customer service survey, etc.) Possess skill and knowledge to perform the job effectively, efficiently, and safely.
  7. Demonstrates dependability through regular attendance, meeting commitments, working independently, and being focused under pressure. Participates in a 24x7 global support team as needed. May be required to be on-call during specific times/projects.
  8. Participates in IT projects. Provides hands on help to other IT groups. May be required to transport, set-up, and maintain systems for special events such as trade shows or conferences. Assists facilities with on-site project work for office relocation or refurbishment as needed.
  9. Documents detailed but concise troubleshooting procedures and technical solutions for the IT team knowledge base.
  10. Performs other related duties as assigned.


Qualifications:

Required Education and Experience: High School Diploma, GED, or equivalent, plus four years of experience in a formal business environment. 1 plus years of experience with Footprints or similar call-tracking software.
Preferred Licensure/Certification/Specialized Training: CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) certification.

Location Address:
1400 S. Main Street
Fort Worth, Texas, 76104
United States

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