Network Operations Center Support Specialist
1 week ago
Ubicquia, Inc. is seeking a highly skilled Network Operations Center Support Specialist to join our team. As a key member of our NOC team, you will be responsible for monitoring our IoT and Smart City deployments, identifying and resolving issues in real-time, and ensuring the overall stability of our systems.
Key Responsibilities:- Monitor networks using specialized tools and dashboards to identify events or outages.
- Respond to system triggered alerts and initiate necessary response procedures.
- Investigate network issues, apply solutions, or escalate to higher-level technicians.
- Document customer interactions, maintain incident records, and generate concise shift reports.
- Collaborate with IT, engineering, and support teams for incident resolution.
- Provide level 1 support to customers via email, phone calls, and Salesforce application.
- Bachelor's degree in computer science, computer engineering, electronics, telecommunication, or related field.
- 2-3 years of experience in a technical support role.
- Proficiency in network monitoring tools and troubleshooting protocols.
- Strong problem-solving skills and ability to analyze information efficiently.
- Excellent verbal and written communication skills.
- Fully covered medical, dental, and vision insurance.
- Unlimited PTO.
- Performance-Based Incentive Plan.
- Rich Total Rewards package.
Ubicquia is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees.
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Network Operations Center Specialist
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