Network Operations Center Support Specialist

1 week ago


Fort Lauderdale, Florida, United States Ubicquia, Inc. Full time
Job Title: Network Operations Center Support Specialist

Ubicquia, Inc. is seeking a highly skilled Network Operations Center Support Specialist to join our team. As a key member of our NOC team, you will be responsible for monitoring our IoT and Smart City deployments, identifying and resolving issues in real-time, and ensuring the overall stability of our systems.

Key Responsibilities:
  • Monitor networks using specialized tools and dashboards to identify events or outages.
  • Respond to system triggered alerts and initiate necessary response procedures.
  • Investigate network issues, apply solutions, or escalate to higher-level technicians.
  • Document customer interactions, maintain incident records, and generate concise shift reports.
  • Collaborate with IT, engineering, and support teams for incident resolution.
  • Provide level 1 support to customers via email, phone calls, and Salesforce application.
Requirements:
  • Bachelor's degree in computer science, computer engineering, electronics, telecommunication, or related field.
  • 2-3 years of experience in a technical support role.
  • Proficiency in network monitoring tools and troubleshooting protocols.
  • Strong problem-solving skills and ability to analyze information efficiently.
  • Excellent verbal and written communication skills.
What We Offer:
  • Fully covered medical, dental, and vision insurance.
  • Unlimited PTO.
  • Performance-Based Incentive Plan.
  • Rich Total Rewards package.

Ubicquia is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees.



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