End User Support Specialist

2 months ago

Everett, United States Cognizant Full time

Job Title- End User Computing Engineer

Location- Everett, WA.

The End User Computing/Field Services Engineer will deliver Field Services Transition projects and programs in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), the successful implementation of service resource skills model and processes management.

Responsibilities:

· Participate in EUC Field Service transition activities.

· Assist and be part of knowledge gathering and documentation from external customers and/or incumbents.

· Analysis of service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.

· Due diligence with customer prior to RFP & BAFO submissions.

· Attend customer agreed locations to collect all customer processes relating to current delivery of services around EUC & Field Services.

· Create process document of current service for the customer and partner.

· Work closely with our third-party partner .

· Active management and coordination of workload in the region.

· Review of open and assigned tickets as directed by the tower lead.

· Assist delivery lead in reviewing and verifying vendor invoices of hardware assets.

Qualifications:

· Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

· Should have knowledge on Service Desk operation and tools

· Good knowledge of ticketing tools (preferably Service Now)

· Understanding of Service Desk Ticket concepts in Categorization, Priorities, Workflows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc.

· Should have knowledge on MS Office and Teams

· Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Break fix issues

· Experience in manufacturing/factory service delivery desirable.

· ITIL professional is a big plus

· Strong interpersonal and customer relationship skills.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer M/F/D/V

  • Manager End User Services

    1 month ago

    Everett, United States World Wide Technology Full time

    Job Title: Endpoint Architect Location: Remote (PST) Duration: 3+ months Target Start: ASAP Position Summary:As a Client Endpoint Architect, you will be responsible for leading the architecture, design, and implementation of client endpoint solutions that provide seamless and secure user experiences. You will collaborate closely with cross-functional...

  • Desktop Support Technician

    1 month ago

    Everett, United States Apex Systems Full time

    Apex Systems is a global IT services provider and our staffing practice has an opening for a PC Service Technician to place onsite at our global technology client in Everett, WA. This is a W2 position and we are unable to provide sponsorship at this time.**If you are interested, please email your most up-to-date resume to David Zaragoza at...

  • Front End Customer Support Specialist

    7 days ago

    Everett, Pennsylvania, United States Weis Markets Full time

    About the RoleAs a Customer Experience Associate at Weis Markets, you will be the face of our company, interacting daily with customers to provide exceptional service and support. In this role, you will:• Provide warm greetings and respond to customer inquiries promptly and professionally• Operate front-end scanning equipment and cash registers...

  • Enterprise Solutions Specialist

    7 days ago

    Everett, Massachusetts, United States Perfict Global, Inc. Full time

    Job Title: Enterprise Solutions SpecialistAbout Perfict Global, Inc.Perfict Global, Inc. is a pioneering IT consulting services provider dedicated to providing cutting-edge business workforce solutions to Fortune 500 companies. Our team of experts strives to bring together the best technologies available to manage clients' complex business and technology...

  • Administrative Support Specialist

    2 days ago

    Everett, Massachusetts, United States TripleNet Technologies Full time

    At TripleNet Technologies, we are seeking a skilled Administrative Support Specialist to join our team. The ideal candidate will possess excellent organizational and communication skills, with the ability to work independently and as part of a team.Job Summary:We are looking for a detail-oriented and organized professional to provide administrative support...

  • Oracle Enterprise Reporting Specialist

    7 days ago

    Everett, Massachusetts, United States Fortive Corporation Full time

    Job SummaryWe are seeking an experienced Oracle Enterprise Reporting Specialist to join our team. The successful candidate will be responsible for creating and deploying complex Oracle reports and dashboards, working closely with stakeholders to translate business requirements into actionable insights.Responsibilities:Design, develop, and implement Oracle...

  • Salesforce Automation QA Specialist

    3 weeks ago

    Everett, Massachusetts, United States The Computer Merchant, LTD. Full time

    Looking for a challenging role where you can leverage your skills in automation and Salesforce? The Computer Merchant, LTD. is seeking a talented individual to join our team as a Salesforce Automation QA Specialist. This is a unique opportunity to work on high-profile projects, collaborate with cross-functional teams, and drive business growth through...

  • Helpdesk Supervisor: Expert in Customer Service and IT Support

    2 weeks ago

    Everett, Washington, United States Ziply Fiber Full time

    Job DescriptionWe are seeking a highly skilled Helpdesk Supervisor to lead our customer support team. As a key member of our team, you will be responsible for ensuring exceptional customer service and technical expertise in resolving IT issues.The successful candidate will have a minimum of five years of experience in engineering and application support,...

  • Travel Healthcare Specialist

    7 days ago

    Everett, Washington, United States Healthcare Support Full time

    We are seeking a skilled Master of Social Work to join our team as a travel healthcare specialist. With extensive experience in the field, you will be responsible for providing top-notch patient care and support services in Everett, Washington.Job Details$90,000 - $110,000 per year13 weeks contract40 hours per weekNight shiftThis is an excellent opportunity...

  • Operational Support Specialist

    3 weeks ago

    Everett, Massachusetts, United States TripleNet Technologies Full time

    Job OverviewWe are seeking an Operational Support Specialist to join our team at TripleNet Technologies. This role will provide administrative support and assist with various tasks related to operational efficiency.

  • Radiopharmaceutical Specialist

    7 days ago

    Everett, Massachusetts, United States Optum Full time

    We are seeking a skilled Radiopharmaceutical Specialist to join our team at OptumCare. This role offers an exciting opportunity to work in the field of nuclear medicine and contribute to the development of innovative health care solutions.As a Radiopharmaceutical Specialist, you will be responsible for administering radiopharmaceuticals and standard...

  • Business Analysis and Quality Assurance Specialist

    7 days ago

    Everett, Massachusetts, United States GATE Insight, Inc. Full time

    At GATE Insight, Inc., we are seeking an experienced Business Analysis and Quality Assurance Specialist to join our team. The estimated salary for this role is $90,000 - $110,000 per year.About the Role:We are looking for a skilled professional who can work closely with our product owners and other business stakeholders to elicit, analyze, and document...

  • Business Analyst

    3 weeks ago

    Everett, Massachusetts, United States Maintec Technologies Full time

    Job Title: Business Analyst - Quality Assurance SpecialistJob Summary:We are seeking an experienced Business Analyst - Quality Assurance Specialist to join our team at Maintec Technologies. The successful candidate will have a proven track record of delivering high-quality software solutions and ensuring seamless user experiences.Key...

  • Civil Engineering Support Specialist

    17 hours ago

    Everett, Washington, United States David Evans and Associates Full time

    We are seeking an experienced Civil Engineering Support Specialist to join our team in Everett, WA. As a Civil Engineering Support Specialist, you will play a critical role in supporting our civil engineering projects, providing technical assistance and expertise to ensure successful project delivery.The ideal candidate will have a strong background in land...

  • IT Support Specialist

    3 weeks ago

    Everett, Massachusetts, United States Intelligent Technical Solutions Full time

    Company OverviewIntelligent Technical Solutions is a dynamic and growing company that prides itself on delivering top-notch technical assistance to its clients.Compensation and BenefitsThe compensation for this role starts at $45.23/hr, with the potential to increase up to $49.75/hr based on experience and location.We offer a comprehensive benefits package,...

  • Technical Support Specialist

    23 hours ago

    Everett, Massachusetts, United States RANDYS Worldwide Full time

    About the Role: As a Technical Support Specialist at RANDYS Worldwide, you will be responsible for responding to customer inquiries and resolving issues in a timely and efficient manner. This is an excellent opportunity to develop your technical skills and provide top-notch support to our clients. Key Responsibilities:Take inbound calls and respond to...

  • Caregiver Support Specialist

    3 weeks ago

    Everett, Washington, United States Service Alternatives Full time

    Job SummaryWe are seeking a dedicated and compassionate Caregiver Support Specialist to join our team at Service Alternatives.Compensation: $40,000 - $50,000 per year, depending on experience and location.About the RoleThe Caregiver Support Specialist will provide assistance and support to clients in their communities, helping them to live meaningful lives....

  • Technical Support Supervisor Role at Ziply Fiber

    3 weeks ago

    Everett, Washington, United States Ziply Fiber Full time

    Company OverviewZiply Fiber is a leading provider of fiber-optic internet services in the Northwest, committed to delivering high-speed connectivity to underserved communities. Our mission is to elevate the connected lives of our communities every day.Salary and BenefitsThe Technical Support Supervisor role offers a competitive salary range of $63,750 to...

  • Home Health Support Specialist

    3 weeks ago

    Everett, Washington, United States Redwood Family Care Network Full time

    Job SummaryWe are seeking a compassionate and skilled Home Health Support Specialist to join our team at Redwood Family Care Network. This role involves providing person-centered care and support to individuals with intellectual and developmental disabilities in their homes or community settings.

  • Education Support Specialist

    2 days ago

    Everett, Massachusetts, United States Everett Public Schools Full time

    Job OverviewWe are seeking a dedicated Education Support Specialist to join our team at Everett Public Schools. This role is an excellent opportunity for individuals who are passionate about supporting students in their educational journey.Key Responsibilities:Provide academic support and assistance to students in PreK-5 Inclusion programs, middle school...