Salesforce Administrator

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Boston, United States Peak Talent Co Full time

Salesforce, Marketing Operations Administrator


This role is located in BOSTON, MA. Please do not apply if you are not in the Boston area or relocating to Boston.


We are seeking a dynamic and entrepreneurial-minded Sales and Marketing Operations Administrator using Salesforce to join our client's team. Our ideal candidate will play a crucial role in enhancing and improving the sales and marketing technology platforms, using Salesforce, by gathering requirements, designing scalable solutions, creating performance-tracking dashboards, and managing the Salesforce optimization and integration roadmap.


Key Responsibilities:

Salesforce Administration:

  • Manage all aspects of user and license management, including new user setup, roles, profiles, permissions, and sharing rules.
  • Conduct all Salesforce configuration changes and create a platform roadmap by defining priorities through liaising with stakeholders.
  • Draft, gather, and review all technical documentation and ensure user compliance with data entry standards.
  • Identify unused platform features and manage application integration and third-party suppliers.
  • Manage user support tickets, monitor and improve user adoption, and perform proactive system maintenance.

Marketing Operations Support:

  • Optimize the marketing technology stack to improve workflow, leverage automation, and analyze data.
  • Ensure seamless data syncing between HubSpot and Salesforce for accurate attribution, lead management, and reporting.
  • Work cross-functionally to optimize and maintain an automated sales outreach process initiated in HubSpot and shared with Salesforce.
  • Manage HubSpot user flows and setup, including list creation and segmentation, to improve engagement and maintain data hygiene standards.

Requirements:

  • Certification as a Salesforce Administrator.
  • Excellent presentation, verbal, and written communication skills.
  • Proven experience in change management and governance, implementing Salesforce configuration changes, and training end users and stakeholders.
  • Strong Salesforce product knowledge with at least 5+ years of hands-on administration experience.
  • Ability to integrate other software platforms with Salesforce (e.g., HubSpot).

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