Flagship GM Dining Division

Cielo has partnered with Paradies Lagardere to hire for a Flagship General Manager, Dining for the PHL Airport

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

The Flagship General Manager is truly a partner, as they invest in the platform for which they are ultimately responsible. Whether leading on-trend national brands, or iconic concepts from the local community, you will create and deliver first-class experiences for the traveling public. You demonstrate a passion for the Guests’ overall experience, through the selection, development, and motivation of associates. Your commitment to running an efficient and profitable food and beverage operation is evident by maintaining the highest standards and unwavering support for the entire staff.

In joining our team, you commit to supporting this mission, by delivering our service standards, at all times, and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected

Job Description

DUTIES AND RESPONSIBILITIES

All Paradies Lagardère positions, including the Flagship General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members, at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), and recognize and satisfy all restaurant guests. The Flagship General Manager will provide 100% support and commitment to achieving the company’s strategic goals including profitable growth, guest satisfaction and associate engagement. The Flagship General Manager is responsible for directing, planning, and managing a multi-unit airport concession platform which is comprised of a diverse mix of full service and quick serve concepts. Building positive relationships with local airport management, brand partners, joint ventures, and key company business partners is critical in this role. The Flagship General Manager is committed to develop and mentor the Management Team as well as the hourly employees, acting as a role model and a teacher. Functions include, but are not limited to the following areas:

People

Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.

• Must be passionate about supporting your TEAM

• Manage the performance of multiple General Managers by setting goals and expectations on

financial performance, associate engagement, guest satisfaction, staffing and labor, and providing a safe and healthy environment for our guest and team.

• Inspire and mentor all team members to reach their full potential. Develop bench strength for all

positions within your assigned area of responsibility, ensuring upward mobility for high performing

team members and managers. Participate in succession planning.

• Consistently recognize team members when they excel. Ensure that a coaching culture thrives,

holding direct reports accountable to all policies and standard operating procedures.

• Set staffing levels and recruiting goals to source high potential candidates using a variety of

recruiting avenues. Ensure each candidate has an amazing first impression by ensuring General

Managers and Human Resource Managers are following company guidelines with respect to

recruiting.

• Hold management team accountable for ensuring that all new team members have a memorable

onboarding experience and are fully trained and prepared to serve our guests.

• Hold General Manager’s accountable for timely completion of compliance based and brand specific

training, for themselves and their team.

• Set clear performance goals and expectations for your team. Following up consistently, providing

feedback on an ongoing basis.

• Ensure performance goals and expectations for your team are met, providing consistent and on going feedback.

• Ensure associate engagement is a priority for all managers on your team. Lead the annual

engagement survey and ensure action planning and regular associate follow up is part of the

culture. Be an active listener and leader, holding regularly scheduled meetings, with direct reports

to assess the team’s morale and making necessary adjustments.

Operational Excellence

Strengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external

customers in mind.

• Must have a passion for the guest

• Must say “Yes”, “Please”, and “Thank You”

• Must smile often

• Ensure positive guest service in all areas. Investigate and resolve complaints concerning food

quality and service, responding to guests with a resolution within 24 hours. Take all appropriate

actions to turn dissatisfied guests into return guests.

• Role model the behaviors and service expectations you have of your team.

• Maintain a professional restaurant image, including restaurant cleanliness, food quality and

presentation standards, and dress code. Hold managers accountable, to the same, in their assigned

locations.

• Be a visible presence. Available to members of the management team, hourly associates, guests,

and airport partners. Monitor the performance of your team and operational systems, making

adjustments as necessary.

• Create a culture that promotes a safe and healthy environment.

• Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce

sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining

areas.

Profitable Growth

Drive top line sales and profitability

• Participate in the development and implementation of the annual budget, financial forecasts, and

other business goals. Lead General Managers to ensure budgeted sales and profit goals are

achieved.

• Work with RVP to identify business development opportunities.

• Analyze financial data and take appropriate action to maintain profitability.

• Ensure direct reports are creating schedules are that are written to maximize sales and ensure

guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved.

• Ensure personnel/payroll related administrative duties are completed accurately, on time, and

following company policies and procedures, holding direct reports accountable when they are not.

Innovation

Identify opportunities and solve them.

• Proactively identify pain points within the platform and develop solutions to solve them.

• Must have a thorough understanding of all hardware and software systems that are used. This

includes inventory, purchasing, forecasting, scheduling, time keeping, email, and electronic filing

systems.

• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.

Effective Communication

Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Qualifications

Position Qualifications:

• 5 -7 years as restaurant General Manager, preferably in a multi-unit environment.

• Obtain and maintain current ServSafe Food Manager’s Certification, within six months of hire or promotion.

• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.

• Standing for long periods and the ability to work in an environment with varying temperatures.

• Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.

• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and financial reporting.

• Must agree to work various shifts in a 7/365 team-oriented environment. The schedule is determined by business needs.

• Proficiency required in reading and writing, Microsoft Office Suite, and mathematics.

Additional Information

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.