Current jobs related to Call Center Specialist - Columbus - Insight Global

  • Call Center Sales Specialist

    1 week ago

    Columbus, Ohio, United States Improveit Home Remodeling Full time

    Job DescriptionWe are seeking a highly motivated Call Center Sales Specialist to join our team at Improveit Home Remodeling. In this role, you will call homeowners who have expressed interest in our services to set appointments for in-home demonstrations and price estimates.You will receive complete training on how to speak knowledgeably about our...

  • Call Center Specialist

    4 weeks ago

    Columbus, United States Insight Global Full time

    Company: CGI Federal Position: Call Center Specialist Location: Onsite - 107 S High St, Columbus OH Duration: 6-month contract with extensions and a possibility for perm MUST HAVES : 3-5 years of experience in Customer Service The ability to make ~50 calls a day Experience using ticketing systems and solving problems Great soft skills: timeliness,...

  • Call Center Specialist

    1 month ago

    columbus, United States Insight Global Full time

    Company: CGI FederalPosition: Call Center SpecialistLocation: Onsite - 107 S High St, Columbus OHDuration: 6-month contract with extensions and a possibility for permMUST HAVES : 3-5 years of experience in Customer ServiceThe ability to make ~50 calls a dayExperience using ticketing systems and solving problemsGreat soft skills: timeliness, commitment,...

  • Call Center Specialist

    2 months ago

    Columbus, United States Insight Global Full time

    Company: CGI FederalPosition: Call Center SpecialistLocation: Onsite - 107 S High St, Columbus OHDuration: 6-month contract with extensions and a possibility for permMUST HAVES : 3-5 years of experience in Customer ServiceThe ability to make ~50 calls a dayExperience using ticketing systems and solving problemsGreat soft skills: timeliness, commitment,...

  • Product Support Specialist

    1 week ago

    Columbus, Ohio, United States Five Star Call Centers Full time

    Job Title: Product Support SpecialistWe are seeking a highly skilled Product Support Specialist to join our team at Five Star Call Centers. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assist customers with product-related inquiries and issues via...

  • Clinical Call Center Nurse

    3 weeks ago

    Columbus, Ohio, United States Ohio State University Wexner Medical Center Full time

    Job SummaryThe Ohio State University Wexner Medical Center is seeking a skilled Clinical Call Center Nurse to join our team. As a key member of our clinical call center, you will be responsible for managing calls from patients, caregivers, and others to assess and manage both symptom and non-symptom related calls for established patients.Key...

  • Call Center Representative

    1 month ago

    Columbus, United States West Point Optical LLC Full time

    West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision franchises throughout the United States. The Call Center supports all locations. Job Description The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is...

  • Call Center Representative

    1 week ago

    Columbus, United States West Point Optical LLC Full time

    West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision franchises throughout the U.S. The Call Center supports all locations. Job Description The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an...

  • Staff Nurse- Clinical Call Center

    4 weeks ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    Scope of Position The James Clinical Call Center Triage RN is responsible to be the primary responder to managetelephonecalls withinthedefinedscopeof practice as established by the Ohio Board of Registered Nursing for established James patients. The James Clinical Call Center Triage RN is responsible to complete an initial call assessment and then triage the...

  • Call Center Representative

    1 day ago

    Columbus, United States Compunnel Full time

    We are seeking a dedicated and professional Call Center Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency. Call Center Customer Service...

  • Call Center Representative

    4 hours ago

    columbus, United States Compunnel Inc. Full time

    We are seeking a dedicated and professional Call Center Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.Call Center Customer Service...

  • Call Center Representative

    17 hours ago

    columbus, United States Compunnel Inc. Full time

    We are seeking a dedicated and professional Call Center Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.Call Center Customer Service...

  • Call Center Representative

    7 days ago

    Columbus, United States Compunnel Inc. Full time

    We are seeking a dedicated and professional Call Center Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.Call Center Customer Service...

  • Call Center Agent

    2 weeks ago

    Columbus, United States Sales Partners Full time

    Are you passionate about helping customers and providing topnotch service We are looking for dedicated and enthusiastic Call Center Agents to join our team. If you thrive in a fastpaced environment and enjoy solving problems we want to hear from you! Key Responsibilities: Answer incoming customer calls and respond to inquiries in a friendly and efficient...

  • Call Center Agent

    4 days ago

    Columbus, United States Sales Partners Full time

    Are you passionate about helping customers and providing topnotch service We are looking for dedicated and enthusiastic Call Center Agents to join our team. If you thrive in a fastpaced environment and enjoy solving problems we want to hear from you! Key Responsibilities: Answer incoming customer calls and respond to inquiries in a friendly and efficient...

  • Call Center Representative

    1 month ago

    Columbus, United States TEKsystems Full time

    Job DescriptionJob DescriptionThis is a call center role for our client. You will be answering 65+ calls a day answering questions and logging information.Need to be able to start ASAP.Ideal candidates will have the following:Call center environment experience or at least 6 months of customer service background.Need to be proactive in nature.Prior experience...

  • Call Center Representative

    3 weeks ago

    Columbus, United States Compunnel Inc. Full time

    Position Summary:We are seeking a motivated and skilled Customer Service Representative with call center experience to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our products and services.Key Responsibilities:Respond to customer...

  • Call Center Representative

    1 week ago

    columbus, United States Compunnel Inc. Full time

    Position Summary:We are seeking a motivated and skilled Customer Service Representative with call center experience to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our products and services.Key Responsibilities:Respond to customer...

  • Call Center Representative

    3 weeks ago

    Columbus, United States Compunnel Full time

    Position Summary: We are seeking a motivated and skilled Customer Service Representative with call center experience to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our products and services. Key Responsibilities: Respond to customer...

  • Call Center Representative

    3 weeks ago

    Columbus, United States Compunnel Inc. Full time

    Position Summary:We are seeking a motivated and skilled Customer Service Representative with call center experience to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our products and services.Key Responsibilities:Respond to customer...

Call Center Specialist

3 months ago

Columbus, United States Insight Global Full time

Company: CGI Federal

Position: Call Center Specialist

Location: Onsite - 107 S High St, Columbus OH

Duration: 6-month contract with extensions and a possibility for perm


MUST HAVES :

  • 3-5 years of experience in Customer Service
  • The ability to make ~50 calls a day
  • Experience using ticketing systems and solving problems
  • Great soft skills: timeliness, commitment, etc.


PLUSSES :

  • Experience with Zendesk
  • Have a basic understanding of the housing program


Responsibilities:

Responsibilities will include maintaining a high quality of customer service with internal members and external clients. Other duties maybe assigned.

  • Provide administrative support for members located in the Columbus, Ohio office.
  • Monitor, record, and disseminate mail and email correspondence for the team members, as needed.
  • Call Center Duties- answering inbound questions and concerns.
  • Assist with mass mailings and phone calls.
  • Identify and escalate unresolved inquiries to management.
  • Respond to program tickets in response to program concerns.
  • Collect, scan and upload required paperwork from households.
  • Ensure case files are complete and accurate and sign off on appropriate documents.
  • Enter client data into CGI and CMHA’s system of record.
  • Assemble family briefing packets.
  • Respond to applicants or other interested parties regarding program information, waiting list information, and other similar inquiries.
  • Help applicants and tenants fill out various forms relating to HCVP and other services.
  • Provide program information and resources to clients.
  • Schedule and organize client appointments.
  • Ability to handle office equipment in a fast-paced environment using scanners, copiers and fax machines.
  • Maintain positive relations with owners, applicants, participants and their representatives, and stakeholders.
  • May be assigned to other projects as needed.