Call Center Representative

2 months ago

Columbus, United States TEKsystems Full time
Job DescriptionJob Description
  • This is a call center role for our client. You will be answering 65+ calls a day answering questions and logging information.
  • Need to be able to start ASAP.
  • Ideal candidates will have the following:
    • Call center environment experience or at least 6 months of customer service background.
    • Need to be proactive in nature.
    • Prior experience working remotely is a plus.
      • Are you able to work without distractions while working remotely?
    • Technical “know how”/ability to use email, MS Teams, etc. and various applications is essential
  • Additional Details:
    • 3 days of training ($12.50/hr.) (Dates TBD)
    • Once they start taking calls (start date TBD, targeting as early as 2/15 depending on background checks), their rate will be $15.50/hr.
    • Agents must be available for all 3 days of training—NO EXCEPTIONS
    • All agents will have a supervisor that they will be assigned to.
      • Supervisor’s responsibility is to make sure they get trained, have what they need, etc.
  •  Need to be comfortable with high call volume environment and working with challenging customers when needed.
  • Candidates must be able to come into our office to pick up laptops.
  • Shifts where we need to most help:  Sunday shifts are in high demand (9am-1pm—no lunch, but 15 minute break), 10am-7pm shift (during the week), 9am-6pm (during week).  Scheduled for 9 hour shifts during week which includes a 1 hour non-paid lunch.
  • Drug and background is required..

 

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