Investor Accounting Business Analyst

3 weeks ago

Grand Rapids, United States Northpointe Bank Full time

The POWER of a CAREER Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as a Investor Accounting Business Analyst. This position requires an individual who has the desire to make a difference within the organization. An exceptional ability to grasp new concepts and learn while providing excellent service is critical for this position.


If you have been looking for an opportunity in the banking/mortgage industry, have the desire to work hard, are dedicated to your individual success, and take pride in the achievement and growth within a team, then we want to hear from you


Responsibilities include but are not limited to review and reconciliation of balance differences on service released mortgage loans. Identification and submission of requests to New Servicers for revision of Purchase Advice data and escrow refunds. Experience using formulas to organize and manipulate large data sets in Microsoft Excel is required. Ability to analyze data and to summarize quantitative trends is preferred. Exceptional customer service skills are essential along with willingness to learn and assume roles tied to mortgage investor reporting and remittance. Previous servicing transfer or agency reporting experience, including Fannie Mae/Freddie Mac exposure is a plus.


Responsibilities:

• Identify and understand basic loan products, i.e. ARMS, fixed rate, and HELOC options.

• General ledger and DDA research, reconciliations and corrections.

• Review and understand basic mortgage loan documentation, such as Note, Initial Escrow Account Disclosure (IEAD), and Purchase Advice (PA).

• Review daily exception reports to identify data discrepancies tied to loan UPB, paid to date, Active Servicer, and escrow balances.

• Conduct research to confirm root cause of loan UPB, paid to date, and escrow balance differences.

• Notify team members of data discrepancies to ensure timely resolution.

• Request data corrections and escrow refunds from New Servicers on service released accounts.

• Maintain and provide monthly metrics around recouperation of escrow refunds on service released accounts.

• Facilitate bi-weekly cross-functional meetings with management to review escrow recouperation efforts.

• Update system notes for issues, account charges, requests, and outgoing funds.

• Understand loan transaction history inquiry, including escrow disbursements.

• Work with outside vendors and correspondents to ensure accurate and timely transfer of servicing.

• Request payment of taxes and insurance if needed from the escrow department.

• Issuance of Transfer of Servicing Letters, Mortgagee Clause changes, Tax Authority Change Letters, etc. within regulatory time frames.

• Execute servicing transfers and remittances for loans sold on the Secondary Market. (Freddie/Fannie/ Private/etc.)

• Demonstrate the ability to problem solve to ensure customer satisfaction with both internal and external customers.

• Assist with audit preparation, investigation, and coordination, both internal and external.

• Meet established standards and guidelines regarding compliance, job knowledge, quality, attendance, efficiency, initiative, customer service, and overall performance.

• Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.


Requirements:

• High school diploma or equivalent with strong math and organizational skills.

• Knowledge of various mortgage documents and processes.

• Strong Excel Skills.

• Professional demeanor and interaction with all customers.

• Effective interpersonal and communication (written and verbal) skills.

• Ability to work effectively in a team-oriented environment as well as independently.

• Ability to pay attention to detail and multi-task while handling a high volume of work with multiple interruptions and limited mistakes.

• Strong analytical, problem-solving, research, interpretive, and decision-making skills to identify, evaluate and resolved issues/cases.

• Proficient computer skills (e.g. Microsoft Word, Excel, Outlook, any other mortgage/banking software, etc.).

• Professional demeanor, effective interpersonal and communication skills with a diverse range of individuals/customers.


Our Hiring Philosophy:

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.


It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.


Benefit Information:

• Medical

• Dental

• Vision

• Life, LTD, & AD&D

• Dependent Care Spending Plan (DCSA)

• Employer Stock Ownership Plan with 401(k) feature and company match

• Complimentary Banking Services

• Tuition Assistance


AA - EOE

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