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Field Service Manager

3 months ago

Middletown, United States VANTA PARTNERS Inc Full time

Title:

Field Service Manager


Responsibilities:

  • On-the-job evaluations and on-going training, including regular ride-alongs (route audits) with technicians
  • Quality Control of Service Delivery
  • Trouble-shooting and Resolution of problem accounts
  • Training of team members (new hires and on-going)
  • New Hire On-Boarding
  • Equipment & vehicle setup
  • Execute training plan for new hire
  • Driving/Assisting sales by pushing organics & being an on-call resource for sales inspectors
  • Inventory Management
  • Weekly reconciliation of warehouse inventory
  • Bi-weekly reconciliation of technician truck inventory
  • Remain within given budget
  • Maximizing Efficiency of material resources and personnel resources (drive-time, downtime, team focus)
  • Customer Retention (Cancellations) - saving Platinum cancellations
  • Facilitate healthy working relationship with parent company to ensure the operation runs smoothly
  • Maintaining branch assets for the pest department (fleet, facilities, equipment, inventory, etc.)
  • Daily review of tech schedules, tech notes, service times, and material usage
  • Ensuring the Saturday schedules are finalized prior to start-of-month
  • Monitoring regulatory compliance with state and federal agencies including adhering to state reporting requirements
  • Holding supervisory licenses in all states of oversight as well as obtaining OSHA 10 certification.
  • Assist direct reports w/ obtaining new & more licensing and maintaining up-to-date licensing for all employees
  • Reinforcing Company Culture, Best practices, protocols, standards, and expectations.
  • Daily Assisting with servicing of accounts to aid with production, including working 2 Saturdays per month
  • Weekly management meetings
  • Safety Reinforcement
  • Complying with OSHA regulations and best practices
  • Supplying, maintaining, reinforcement, and training on all PPE (Personal Protective Equipment)
  • Additional Duties As Assigned