Customer Support Administrator

5 days ago


Vandalia, United States Addison Group Full time

Job Description:

The Customer Support Administrator will serve as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks. This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys working in a casual, team-oriented setting.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and walk-ins, ensuring excellent service.
  • Handle warranty issues and follow up with past customers to assess satisfaction with completed projects (e.g., roofing, windows).
  • Schedule appointments for sales representatives and assist in coordinating final project measurements with clients.
  • Manage warranty claims, maintain clear documentation, and ensure timely resolutions.
  • Record customer needs and relay information to the sales team for follow-up.
  • Order supplies for projects and maintain data accuracy during the company’s transition to paperless systems.
  • Support team operations by collaborating with internal departments to streamline communication.

Qualifications:

  • Education: High school diploma or equivalent required; college coursework preferred.
  • Experience: 1–2 years in customer service or administrative roles; experience in industries such as HVAC, lawn services, or home improvement preferred.
  • Technical Skills:
  • Proficient in MS Office (Excel required; QuickBooks experience is a plus).
  • Strong data entry skills and comfort working with computer systems.

Perks:

  • Casual and relaxed work environment.
  • Company swag provided.
  • Catered lunches every other Friday.
  • Opportunities for team-building events, including sports tickets.
  • Great company Benefits, 401k matching.



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