Dedicated Customer Support Specialist

1 day ago


Vandalia, Illinois, United States Clint Simpson - State Farm Agent Full time
Job Description

This is a full-time, in-office position with hours from Monday through Friday, 8 AM - 5 PM. As a Customer Service Representative, you will be responsible for answering phone calls and assisting customers with inquiries, processing payments, and following up on late payments, as well as helping customers with policy changes, claims, and general questions.

Key Responsibilities
  • Answer phone calls and assist customers with inquiries
  • Process payments and follow up on late payments
  • Help customers with policy changes, claims, and general questions
  • Greet and assist walk-in clients, directing both foot and phone traffic as needed
  • Handle general policy changes and updates
  • Identify opportunities for additional sales and services
  • Make outbound calls to prospects and customers, scheduling appointments with licensed agents
  • Support agents with underwriting and claims processes
  • Maintain a positive work ethic and contribute to a collaborative team environment
Required Skills and Qualifications
  • Able to pass a background check
  • Willing and able to obtain insurance licenses
  • Motivated to make $$$
  • Available to work Mon - Fri 8-5
  • Dependable & Professional
  • Excellent communication skills - written, verbal and listening
  • Ability to strike up a conversation with a stranger
  • Willing to cold call
  • Organizational skills
  • Detail oriented
  • Ability to work in a team environment
  • Able to call and collect on late pays
Benefits
  • Base pay of $31,200 plus commission/bonus once you obtain licensing for an opportunity to earn up to $45,000 per year or more
  • Valuable Experience
  • On the job training
  • Fun, exciting, fast paced environment
  • Teledoc Health available after 90 days
  • Paid vacations
  • Opportunity to win travel/vacations
  • 401k after 1 year
  • Assistance with obtaining insurance licenses
  • Pay based on prior experience
  • Opportunity for advancement


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