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Production/Technical Support V

3 months ago

Chandler, United States Apex Systems Full time

Job title: Production/Technical Support V

Location: 100% onsite in Chandler, AZ

Type: Contract

Contract length: 11+ months- potential to be brought on full time and have contract extended up to 18+ months

Interview process: 1-2 rounds of virtual IV's

Citizenship: USC/GC candidates only (no c2c or c2h for w2 purposes)

Screenings: Background and tech (glider) once hired

Pay: Exactly $44.18- no flex.

Start date: 3-4 weeks from offer

+: weekly pay, benefits, banking holidays off (unpaid)


Required Skills and Experience:

  • Python experience
  • BMC remedy experience
  • Risk management experience

VERY NICE TO HAVE:

  • application monitoring experience with tools like Geneos ITRS, Elastic search , Splunk, Python
  • Experience working in Windows/Linux environments
  • Communication skills
  • ITIL process knowledge


About the role+nice to haves:

+Highly motivated resource to support UiPath Robotics platform with below responsibilities+

• Troubleshoot application issues by reviewing pertinent logging with minimal documentation on application function and flow

• Take ownership and provide support for single user data inquiries

• Drive for root cause to application outages

• Drive partner teams without direct leadership of them

• Proactive identification of stability concerns (whether through logging, monitoring, etc.)

• Provide day-to-day application support to application systems, which includes answering user queries, monitoring applications

• Pursue a proactive approach to problem solving within a cohesive team environment

• Work closely with peers under minimal supervision, with general guidance from more seasoned analysts and documented processes

• Coordinate and execute multiple tasks within a fast paced environment

• Coordinate with application/BOT team during releases and implement the tasks

• Establish and practice industry standards, best practices and guidelines in technology

• Raise any technology issues encountered,with management and keep them informed of the progress, risks and issues

• Take ownership for the day to day support responsibilities provided.

• Research any issue encountered in production and be able to provide quick service restoration and identification of root cause.

• Participate or conduct conference calls with tech and business users

• UiPath

• Real-time application monitoring tools like Geneos ITRS, Elastic search , Splunk, Python

• Experience working in Windows/Linux environments

• Analytical and problem solving skills

• Communication skills

• ITIL process knowledge