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Senior Customer Experience Representative

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Chicago, United States Synergy Interactive Full time

Position Overview: We are seeking a self-motivated Mid-Level Customer Service Agent to support the launch of our innovative software product. The ideal candidate will provide exceptional customer support, troubleshoot issues, and work independently to ensure a seamless user experience. If you have a passion for technology, excellent communication skills, and experience in customer support, we’d love to hear from you


Responsibilities:

  • Provide timely and accurate customer support for our software product.
  • Troubleshoot product functionality and billing issues.
  • Escalate technical problems and track resolutions.
  • Maintain a deep understanding of the software to guide users effectively.
  • Identify customer feedback trends and suggest process improvements.
  • Assist in creating help guides and support documentation.
  • Ensure high customer satisfaction by resolving issues efficiently.


Required Qualifications:

  • 2-4 years of experience in customer support, preferably in software/technology.
  • Strong verbal and written communication skills.
  • Experience with ticketing systems (e.g., Zendesk) and CRM platforms.
  • Ability to work independently and in a fast-paced environment.