Customer Experience Representative

4 months ago

Chicago, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $20 / hour with an opportunity to earn monthly performance bonuses up to $2,000 / month. This is a union environment, the schedule for this position requires open availability which includes evenings, weekends, and holidays. Example of shift times could include, but not limited to: 2pm-10:30pm or 3pm-11:30pm. This position is located at (O'Hare International Airport) OHare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666.

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years of age.
  • Must have 1 year of work experience ( in the prior 3 years) with customer service responsibilities.
  • Must have worked 6 months or more at most recent employer
  • Minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must have a valid driver's license with no more than 1 moving violation in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Highschool diploma or G.E.D. required
  • Must live within 30 minutes of O'Hare Airport.

  • Customer Experience Ambassador

    4 weeks ago

    Chicago, Illinois, United States Circle K Full time

    **Circle K Overview**Circle K is a leading convenience store chain with a strong presence in the retail industry. Our stores offer a wide range of products and services to meet the needs of our customers.Job Title: Customer Service RepresentativeEstimated Salary: $35,000 - $45,000 per year, depending on experience and location.**Job Description**We are...

  • Member Experience Representative

    11 hours ago

    Chicago, United States Charter Fitness Full time

    CFX Member Experience Representative CFX prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience - for less! Build a rewarding career while helping others achieve their fitness goals! CFX and most convenient way possible. We are...

  • Customer Service Representative

    2 weeks ago

    Chicago, United States EPITEC Full time

    Epitec POSITION: Customer Service Representative JOB TYPE: W2 Ongoing Contract LOCATION: Chicago, IL JOB SUMMARY FOR CUSTOMER SERVICE REPRESENTATIVE: Hiring a Customer Service Representative for a leader in the financial services industry. Onsite - Chicago, IL $18/hour RESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE: Manage large amounts of...

  • Customer Service Representative

    2 weeks ago

    Chicago, United States EPITEC Full time

    EpitecPOSITION:Customer Service RepresentativeJOB TYPE:W2 Ongoing ContractLOCATION:Chicago, ILJOB SUMMARY FOR CUSTOMER SERVICE REPRESENTATIVE:Hiring a Customer Service Representative for a leader in the financial services industry.Onsite - Chicago, IL$18/hourRESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE:Manage large amounts of inbound and outbound...

  • Customer Service Representative

    2 weeks ago

    Chicago, United States EPITEC Full time

    EpitecPOSITION:Customer Service RepresentativeJOB TYPE:W2 Ongoing ContractPAY RATE: $19-21/hour based on benefitsLOCATION:Chicago, ILJOB SUMMARY FOR CUSTOMER SERVICE REPRESENTATIVE:Hiring a Customer Service Representative for a leader in the financial services industry.Onsite in Chicago, 8am-5pmRESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE:Serve as...

  • Customer Service Representative

    2 weeks ago

    chicago, United States EPITEC Full time

    EpitecPOSITION:Customer Service RepresentativeJOB TYPE:W2 Ongoing ContractPAY RATE: $19-21/hour based on benefitsLOCATION:Chicago, ILJOB SUMMARY FOR CUSTOMER SERVICE REPRESENTATIVE:Hiring a Customer Service Representative for a leader in the financial services industry.Onsite in Chicago, 8am-5pmRESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE:Serve as...

  • Field Service Engineer II

    2 weeks ago

    Chicago, United States Customer Service Associates Full time

    Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the...

  • Customer Service Representative

    1 month ago

    Chicago, United States Lawson Products Full time

    Customer Service RepresentativeCity: Chicago State/Province: IL Country: United States Division: Corporate Job ID: 13292 Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they...

  • Customer Service Representative

    1 month ago

    Chicago, United States Lawson Products Full time

    Responds to inquiries via phone, email and other internal systems. Resolves customer and sales rep issues. Conducts order entry, modification and status activities. Reviews and issues product returns, credit memos and document requests. Qualification Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 months ago

    Chicago, United States Wolters Kluwer N.V. Full time

    Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with c Customer Service, Customer Service Representative, Representative, Technical Support, Diversity, Technology,...

  • Customer Service Representative

    5 months ago

    Chicago, United States The LaSalle Group Full time

    Are you someone who thrives on delivering exceptional customer experiences? LaSalle Network is teaming up with a leading national company, and we're on the lookout for an enthusiastic individual to join their Chicago-based team as a Customer Service Representative. This contract-to-hire opportunity offers competitive hourly pay, comprehensive training and...

  • Customer Service Representative

    1 month ago

    Chicago, United States Lawson Products Full time

    Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.We’re looking for a Customer Service Representative with...

  • Customer Service Representative

    2 days ago

    Chicago, United States Branding Iron Full time

    Description: Inside Sales Representative Position Summary: This position is responsible for inbound sales lead follow-up as well as maintaining and growing our current customer base within a designated geographical territory. As an Inside Sales Representative you will play a crucial role in developing current and new relationships with our customers and...

  • Customer Service Representative

    7 months ago

    Chicago, United States Moon Moments Ltd Full time

    Customer Service Representative (Weekly Pay) Location: Chicago, IL | On-Site (Considering applicants from Evanston, Berwyn, Skokie, and its environs who can commute) Availability: Full Time Our client in Chicago is seeking an enthusiastic Customer Service Representative to join their sales and marketing team. Responsibilities: Meeting with customers to...

  • Customer Service Representative

    3 months ago

    West Chicago, United States Mapei S.p.A. Full time

    We are currently hiring for a Customer Service Representative. In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with S Customer Service Representative, Customer Service, Customer Experience, Representative, Accounting, Retail,...

  • Customer Service Representative

    2 months ago

    Chicago, United States North Bridge Staffing Full time

    Job Title: Customer Service Representative Location: Chicago, IL (Archer Heights Neighborhood) Workplace: Hybrid (3 days onsite per month) Hours: Rotating shifts (every 2 weeks) of 7 am - 3:30 pm and 8:30 am - 5 pm Pay: $50K - $53K (dependent on experience) Employment Type: Full-time, Salaried About the Position As a Customer Service Representative for our...

  • Customer Service Representative

    3 weeks ago

    Chicago, Illinois, United States SP Plus Corporation Full time

    About the JobSP+ is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a key role in ensuring our customers have a seamless parking experience.ResponsibilitiesEnsure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facilityAssist...

  • Customer Service Representative

    2 months ago

    Chicago, United States University of Illinois Urbana-Champaign Full time

    The Customer Service Representative will represent the Medical District Veterinary Clinic in all communications with doctors, clients, staff, students and faculty while performing clerical duties including but not limited to answering and directing t Customer Service, Customer Service Representative, Representative, Retail, Education, Medical

  • Customer Service Representative

    2 months ago

    Chicago, United States North Bridge Staffing Group Full time

    Job Title: Customer Service RepresentativeLocation: Chicago, IL (Archer Heights Neighborhood)Workplace: Hybrid (3 days onsite per month)Hours: Rotating shifts (every 2 weeks) of 7 am - 3:30 pm and 8:30 am - 5 pmPay: $50K - $53K (dependent on experience)Employment Type: Full-time, SalariedAbout the PositionAs a Customer Service Representative for our client...

  • Customer Experience Specialist I

    5 months ago

    Chicago, United States National Council State Boards Of Nursing Full time

    POSITION TITLE: Customer Experience Specialist I STATUS: Full time / Exempt LOCATION:Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote) ABOUT NCSBN The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest...