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Process Improvement Lead

2 months ago

Fairfield, United States Insight Global Full time

Location: Fairfield, CA 94534

Title: Sr Customer Excellence and Improvement Leader

Duration: Direct Placement

PR: $130K-$150K

Hours: M-F, Hybrid 3 days onsite/2 days remote

Must Haves:

  • 5+ years' experience leading projects in a business optimization or process improvement role.
  • Lean Six Sigma Green Belt
  • Change management experience

Plusses:

  • Comes from a glass manufacturing background (Berlin, TriCore, Gallo Winery, Vintage Wine Estates, etc)
  • Lean Six Sigma Black Belt
  • Project Management Professional (PMP)

Day to Day:

Insight Global is seeking a highly skilled and motivated Sr Customer Excellence and Improvement Leader to improve On Time and In Full Performance (“OTIF”) performance and underlying process efficiency. This individual would lead and improve cross functional Daily Visual Management (“DVM”) meetings to mitigate service failures and capture process defects for all key fulfillment processes, including but not limited to forecasting, receiving, production, shipping and delivery. Further, the individual would work with process owners and other key stakeholders to pro-actively prevent defect occurrence through process and system enhancements. This individual would be responsible and work with key cross-functional stakeholders to quantify the challenge, determine root cause, develop & evaluate solutions, select solution, implement solution and measure and control.

The Sr Customer Excellence and Improvement Leader must have a strong background in Lean Six Sigma, project management, change management skills and analytical skills. The ideal candidate is a a results-driven, resourceful professional with a growth solutions mindset, capable of influencing change and communicating effectively with leadership teams.

  • DVM Management: Responsible for the leading and improving cross functional Daily Visual Management reporting and meetings
  • These meetings will occur daily to ensure orders are fulfilled, produced and received timely and will provide in-depth insight on our performance and areas of opportunity
  • This individual would focus on driving an efficient meeting, improving data quality and accuracy, and capturing all next steps and action items to ensure fulfillment completion
  • Root Cause Analysis and Defect Quantification: Measure OTIF metric defects, quantify financial and operationally waste associated with the defect
  • Collaborate directly with process owners, key stakeholders, and subject matter experts to determine the underlying root cause of the defect
  • Project, Kaizen, “Just Do It” Identification and Scoping: Identify, quantify and recommend process improvement initiatives based on DVM Data collection
  • Change Management: Develop and implement change management strategies to ensure smooth adoption of new processes and technologies
  • May deliver training and provide ongoing support
  • This position will work with all departments at the company (sales, customer service, transportation, operations, etc.) and must be able to influence and drive consensus to be successful
  • Solution development: Work with cross functional stakeholders to develop multiple solutions to solve existing challenges, evaluate solutions to identify the optimal path forward and present to the VP of Customer Success for approval to move forward
  • Lead Business Optimization Projects: Identify, design, and implement process improvement initiatives using Lean Six Sigma methodologies to enhance efficiency, reduce waste, and optimize performance across the organization
  • Research and Analysis: Research, analyze, and recommend changes to business processes to improve operational efficiencies, quality, service, and profitability
  • Process Documentation and Project Plans: Develop comprehensive process documentation and project plans to support business improvement initiatives
  • Data Analysis and Reporting: Conduct thorough data analysis to identify trends, patterns, and opportunities for improvement