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Sales Customer Support

2 months ago

Somerset, United States PRIVI USA Full time

Company Description

PRIVI Americas is a Subsidiary company of PRIVI INDIA which is India's leading Manufacturer of Aroma Chemicals and is a dependent supplier to worlds top 10 Fragrance houses .


Role Description

This is a full-time on-site role for a Sales customer support at PRIVI USA in Somerset, NJ. The Sales Customer will be responsible for providing administrative support to the sales team

-       Order management includes (communication with customers and processing orders)

-       Coordinate with warehouse shipments for release, coordinate with truckers, and create labels, barcodes and additional shipping documents.

-       Track orders from the point of shipment until received by the customer.

-       Tracking containers and communicating with freight forwarders for timely deliveries

-       Answer and manage incoming calls and emails.

-       Ability to memorize, recall, or research answers quickly.

-       Support the Sales Manager to service the customers.

-       Any additional assignments given by management.


Qualifications

  • Business to Business Interface
  • Excellent communication and organizational skills
  • Proficiency in Microsoft Office suite
  • Experience in customer service or administrative roles
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and problem-solving skills
  •   1-2 years’ experience in similar work environment
  •    Understanding of warehousing or distribution process
  •   Self-directed, but able to work effectively as part of a team.
  • Excellent problem-solving skills
  • Quick learner thrives in a fast-paced challenging environment.
  • Willing to learn new things and grow within the position.
  •    Dependable, responsible, friendly, and optimistic