Customer Care Associate

2 weeks ago


New York, United States RegenLab USA Full time

CUSTOMER CARE ASSOCIATE / INSIDE SALES

JOB DESCRIPTION


Our company is recognized as a certified global leader in medical biotechnologies, specializing in cellular therapies. We are looking for a talented and competitive Customer Care Associate/Inside Sales candidate who will thrive in a sales/manufacturing industry.


Hours of Operation: 10AM – 6PM (Monday – Friday)

Location: Brooklyn (Moving to Jersey City, NJ after 7/31/2024)

Salary: $55,000 + Commission


The Customer Care Associate/Inside Sales position performs a variety of support tasks to offer exceptional service to our customers/clients. 


·       Reaching out to new leads generated by outbound call programs to present the company and its products.

·       Follow-up on all assigned perspective and active clients and report the status of the projects/action plan in the local CRM (Salesforce experience a plus)

·       Listening to customers’ concerns and providing detailed information regarding products & services.

·       Presenting customers/clients with additional information regarding new products and/or services 

·       Determining the quickest, most effective method to respond to a client’s or customer’s questions. 

·       Escalating queries and concerns 

·       Troubleshooting common issues with a product or service

·       Willingness to take on additional projects as requested.

·       Strong work ethic

·       Shows interest in the manufacturing industry.

·       Experience related to sales, medical devices & terminology.

·       Strong phone presence and experience making frequent calls daily.

·       Excellent attention to detail and written and verbal communications skills.

·       Ability to multi-task, prioritize, and manage time effectively.



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