Customer Care and Fulfillment Associate

2 weeks ago

New York, United States United Nations Development Programme Full time

**Background**

**Duties and Responsibilities**
Under the supervision of the Brand and Marketing Specialist, and working closely with the E-commerce Operations Lead, the _**UNDP Shop Customer Care and Fulfillment Associate**_ will:

- Lead on customer care and customer management, ensuring quality of service delivery
- Lead on the fulfillment of all orders received through the online platform including preparing shipment packages
- Lead and advise the management on improvements to the order fulfillment process
- Respond to user queries and manage customer relationships
- Process returns, refunds and exchanges including ensuring timely follow up with customers
- Support procurement and vendors management, and B2B order management.
- Manage stock/inventory and maintain stock room, assist in conducting the annual physical inventory verification exercise, ensuring accuracy of records and location of property and subsequent managers’ sign off
- Ensure full compliance and adherence to UN/UNDP's rules, regulations, policies and strategies
- Support the E-commerce Operations Lead with projects;
- Collaborate with the creative and marketing teams if/as needed;
- Support knowledge building and sharing in the office, contributing and collaborating with other colleagues as needed;
- Perform any other duties within the functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Note that due to the nature of the job, this position requires **full-time office presence**. (Work schedule to be determined with supervisor).

This position is for six (6) months with possibility of extension.

**Required Skills and Experience**
**Education**:

- Secondary education is required, or
- University Degree in Communications, Operations, Marketing, Liberal Arts, Logistics, Political Studies, Business Administration, or equivalent field will be given due consideration, but it is not a requirement.

**Experience**:

- A minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of progressively responsible in shipping, customer service, logistics or stock management is required

**Required skills and competencies**:

- Experience in the use of computers, office software packages (MS Word, Excel, etc.) and web-based management systems, and advanced knowledge of spreadsheet and database packages
- Ability to move/lift heavy boxes (maximum x 50 lbs)

**Desired additional competencies**:

- Familiarity with using E-commerce platforms, i.e., Shopify
- Demonstrated ability to make decisions that align with strategy, vision, and mission of the UNDP Shop
- Experience in researching for new, innovative products
- Demonstrated experience in clearly communicating the value of a product or service
- Previous experience working with the United Nations is considered a plus
- Experience with e-commerce, operations, and/or marketing is considered an asset

**Required languages at the working level**:

- Fluency in written and spoken English.
- Working knowledge of another UN language is considered a plus.

**Travel**:
Travel is not envisaged for this NPSA contract

**The following documents shall be required from the applicants**

**Disclaimer**

**Applicants need to be legally able to work in the US.**

===

Pay: From $4,000.00 per month

**Benefits**:

- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance

Experience level:

- 4 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- New York, NY 10017: Relocate before starting work (required)

Work Location: In person

  • Fulfillment Associate

    1 month ago

    New York, United States Daily Harvest Full time

    **Location**:NYC **About Daily Harvest**: At Daily Harvest, we take care of food, so food can take care of you. We're committed to helping you nourish your body while taking care of the planet. How? By making it easy to eat more real, unrefined, and sustainably sourced fruits and vegetables every day. Our team is collaborative, driven, and future-thinking....

  • Fulfillment Associate

    5 days ago

    New York, United States Ascendo Full time

    Looking for a long term, stable position? A leading e-commerce bridal and fine jewelry company in Manhattan is seeking a Fulfillment Associate to work on an immediate, full-time basis! The Fulfillment Associate will be responsible for receiving, selecting, packing, and shipping customer orders. The ideal candidate will be a self-starter with strong...

  • OMNI Fulfillment Associate

    6 days ago

    New York, United States Neiman Marcus Full time

    A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf...

  • Fulfillment Associate

    5 days ago

    New York, United States R2net Full time

    Overview R2net is a diamond jewelry company that owns and operates JamesAllen.com and BlueNile.com. What began as a modest trading network to sell diamonds has steadily transformed into a reboot e-commerce and supply chain platform that connects the entire span of the diamond eco system, including manufacturers, retailers and consumers.   R2Net is part of...

  • Fulfillment Associate

    3 days ago

    New York, United States R2Net Full time

    Job DescriptionJob DescriptionOverviewR2net is a diamond jewelry company that owns and operates JamesAllen.com and BlueNile.com. What began as a modest trading network to sell diamonds has steadily transformed into a reboot e-commerce and supply chain platform that connects the entire span of the diamond eco system, including manufacturers, retailers and...

  • Fulfillment Associate

    4 days ago

    New York, United States Blue Nile Full time

    We have many opportunities available on our other career site pages. Click here to link to our careers page! Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a "Great Place to Work-Certified™" company....

  • Customer Care Associate

    3 days ago

    New York, United States Mixlabrx Full time

    **Customer Care Associate** New York, NY / Pharmacy Operations Care / Full-Time Hourly Mixlab is a fast-growing veterinary compounding pharmacy, and were hiring a Care Associate in our NY pharmacy. We are looking for a customer focused individual who is passionate about providing personalized care for pets and pet-owners with a positive, can-do attitude, and...

  • Coach Temporary Fulfillment Associate

    4 days ago

    New York, New York, United States COACH Full time

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.A member...

  • Warehouse and Fulfilment Associate

    1 month ago

    New York, United States SICIS North America Inc. Full time

    Job DescriptionJob DescriptionJob DescriptionFast-paced and growing North America Distributor for Italian luxury wall, floor, and interior furnishings seeks WAREHOUSE WORKER for South Bronx NY warehouse and showroom.Integral part of team, responsible for ensuring superior customer service, PICKING, PACKING, and all elements of processing orders and...

  • Sales Associate

    1 month ago

    New York, United States Roman and Williams Buildings and Interiors Full time

    Sales Associate – Roman and Williams GuildRoman and Williams Buildings and Interiors, founded by Robin Standefer and Stephen Alesch in 2002, is known for creating memorable spaces and enduring objects. In December 2017, they opened Roman and Williams Guild, a dynamic retail venture in the heart of SoHo, New York. RW Guild is searching for a seasoned Sales...

  • Sales Associate

    2 weeks ago

    New York, United States Roman and Williams Buildings and Interiors Full time

    Sales Associate – Roman and Williams GuildRoman and Williams Buildings and Interiors, founded by Robin Standefer and Stephen Alesch in 2002, is known for creating memorable spaces and enduring objects. In December 2017, they opened Roman and Williams Guild, a dynamic retail venture in the heart of SoHo, New York. RW Guild is searching for a seasoned Sales...

  • Sales Associate

    1 month ago

    New York, United States Roman and Williams Buildings and Interiors Full time

    Sales Associate – Roman and Williams GuildRoman and Williams Buildings and Interiors, founded by Robin Standefer and Stephen Alesch in 2002, is known for creating memorable spaces and enduring objects. In December 2017, they opened Roman and Williams Guild, a dynamic retail venture in the heart of SoHo, New York. RW Guild is searching for a seasoned Sales...

  • Sales Associate

    1 month ago

    New York, United States Roman and Williams Full time

    Sales Associate Roman and Williams Guild Roman and Williams Buildings and Interiors, founded by Robin Standefer and Stephen Alesch in 2002, is known for creating memorable spaces and enduring objects. In December 2017, they opened Roman and Williams Guild, a dynamic retail venture in the heart of SoHo, New York. RW Guild is searching for a seasoned Sales...

  • Part-Time E-Commerce Fulfillment

    3 days ago

    New York, United States Proper Cloth Full time

    Job DescriptionJob DescriptionWHO WE ARE:Founded in 2008, Proper Cloth is a pioneer and leader in quality custom-fit, made-to-order shirts, pants, jackets, and suits. We remain unique in our approach, combining technical innovation with premium materials and tasteful clothing design. Our goal is to build a leading menswear brand – but we’re also...

  • Part-Time E-Commerce Fulfillment

    5 days ago

    New York, United States Proper Cloth Full time

    WHO WE ARE: Founded in 2008, Proper Cloth is a pioneer and leader in quality custom-fit, made-to-order shirts, pants, jackets, and suits. We remain unique in our approach, combining technical innovation with premium materials and tasteful clothing design. Our goal is to build a leading menswear brand - but we're also committed to building a great company....

  • Customer Experience Associate

    4 days ago

    New York, United States Marla Aaron Full time

    **Customer Experience Associate** Part Time 1-2 Years Experience **Customer Experience Associate - Part Time** As Customer Experience Associate, you will work primarily with our direct business through our by-appointment showroom. You will see all of our customers needs ranging from a simple product question, all the way to walking through months of decision...

  • Fulfillment Specialist

    1 month ago

    New York, United States Mulberry Full time

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative. If these are values you share, we would love you to join our team. **Job...

  • Operations Manager I

    1 month ago

    New Castle, United States AMS Fulfillment Full time

    **Operations Manager** AMS Fulfillment is a leading provider of manufacturing support services to the global industry. AMS Fulfillment continues to grow by providing more and more customers with solutions to their problems. We are looking for a full-time Operations Manager to join our growing team. **Position Summary**: The Operations Manager is...

  • Order Fulfillment Project Manager

    3 weeks ago

    New York, United States Xometry Full time

    **Order Fulfillment Project Manager (NYC)** New York City, NY / Operations Case Management / Full-Time Xometry is a fast-growing digital technology company that is disrupting the manufacturing industry. We are hiring Order Fulfillment Project Managers to support our rapid customer growth. Experience the ultimate in customer, manufacturing partner, product...

  • Director of Logistics/Fulfillment and Customer Service

    4 weeks ago

    New Orleans, United States Creatively Full time

    Copy Link Director of Logistics/Fulfillment and Customer Service Location New Orleans Director of Logistics/Fulfillment and Customer Service Description Company Overview: KREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans, our hometown. Since launching in 2013 the brand has continued to grow and evolve...