Customer Experience Business Analyst
3 weeks ago
COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE
112 Charles Street, New York, NY 10014
The Customer Experience Business Analyst will help support the Customer Experience program by implementing initiatives that drive Member Experience improvement. Through utilizing data management tools, you'll analyze, measure, and report on Member and Provider measures of satisfaction. Some of your daily activities will include analyzing survey data, creating dashboards and creating reports around multiple lines of business.
Some daily tasks will include:
- Compile, analyze and interpret varied and complex health care data to provide actionable insights
- Analyze survey data and create reports/dashboards to track net promoter score (NPS), customer satisfaction, Disenrollment, Retention, and other key metrics.
- Identify opportunities for improvement across multiple business lines using data-driven evidence from the customer experience program and other business data sources.
- Gather and analyze measurements to identify customer segments, issues, preferences, trends and provides recommendations.
- Interpret data, execute root causes analysis, and contribute to the success of customer experience efforts through reporting and analysis.
- Conduct quality assurance testing
We would like to speak to those who have a Bachelor's degree along with 4+ years of experience in a related healthcare field. Knowledge of SQL and Microsoft Office Suite, specifically Excel and Tableau, are required for this role.
There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you
- PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts
VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.
VillageCare is an Equal Opportunity Employer.
Job Posted by ApplicantPro
-
Business Analyst
4 weeks ago
New York, United States Sky I.T. Group (Sky Business Intelligence Team) Full timeJob DescriptionJob DescriptionOur client portfolio includes leading luxury fashion houses, better sportswear manufacturers and consumer product suppliers who are leveraging advanced analytics to instantly measure product sell-through performance across the department store, owned retail and e-Com channels. Our solutions include services and products that...
-
Business analyst with Payments Experience
1 week ago
New York, United States ClifyX Full timePosition: Business analyst with Payments Experience. Location - NYC, NY or Pittsburgh, PA ( Remote ) Duration : 12+Months Contract / Fulltime Rate: $120K/PA Client : Mindtree Job description: Preferred Experience: • 10+ years' experience in Payment's technology and/or Operations/Business - ideally both and previously worked as System Analyst or...
-
PeopleSoft Business Analyst Functional Lead
7 days ago
New York, United States VSG Business Solutions LLC Full timeJob DescriptionJob DescriptionDescription of Engagement:NYSLRS has implemented a pension benefit administration solution for internal staff use, as well as for external customer self-service applications leveraging multiple databases in Oracle's PeopleSoft solution set (i.e. IH, CRM, HCM, FMS). NYSLRS administers two separate highly complex retirement...
-
Business Analyst
4 weeks ago
New York, New York, United States VISART Full timeResponsibilities This contractor will be part of the Customer Excellence Data Analytics team who acts as the first line of defense in remediation efforts within Wells Fargo. Will validate code and strategy within customer remediation. Will perform QC checks and define any gaps. Facilitate partnership with remediation team. Facilitate meetings to gather...
-
Client Experience Senior Business Analyst
4 weeks ago
New York, United States AmTrust Financial Full timeOVERVIEW:The Client Experience Sr Business Analyst will support the Client Experience team to develop and deliver client facing metrics to provide a proactive consultative service. The analyst will work with the Client Experience Managers to support them in identifying trends, outliers, opportunities, and successes in a client's claim data. The analyst will...
-
Investor Experience Functional Business Analyst
3 weeks ago
New York, United States ASB Resources Full timeInvestor Experience Functional Business Analyst Subject matter expertise preferred: Knowledgeable/curious about finance (ideally alternatives); Ideally has experience working on projects or teams that are closely related to the client support lifecycle (inquiries, onboarding, investment reporting); It would also be preferrable if the candidate was proficient...
-
Business Analyst
3 weeks ago
New York, New York, United States Veracity Software Inc. Full time1-10 years of business analyst experience Experience documenting Business Requirement Documents (BRDs) Functional Requirements Documents (FRDs) and Traceability Matrices Required Ability to follow the concepts of SDLC Elicits analyzes specifies and validates the business needs of stakeholders be they customers or end users. Collaborates with project sponsors...
-
Customer Success Analyst
1 week ago
New York, United States Playtech Full timeCompany Description Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and...
-
Customer Success Analyst
2 days ago
New York, United States Playtech Full timeCompany Description Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and...
-
Customer Success Analyst
4 days ago
New York, United States Playtech Full timeJob DescriptionJob DescriptionCompany DescriptionFounded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling...
-
Customer Success Analyst
3 weeks ago
New York, United States Playtech Full timeFounded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across...
-
Customer Success Analyst
3 weeks ago
New York, United States Playtech Full timeFounded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across...
-
Customer Success Analyst
3 weeks ago
New York County, New York, United States Playtech Full timeJob Description Playtech is seeking a US iGaming Customer Success Analyst to join our Operation Team in the US. The Customer Success Analyst will work with the Customer Success Management team. You will support CSM team with a deep knowledge of the customers’ business model and product offering and develop strategies and plans to ensure that customers...
-
Business Analyst
2 days ago
New York, United States LanceSoft Full timeWe are looking for a talented and experienced Business Analysts with exposure to front office/middle office for one of our Global Investment Banking Clients. Gather the requirements from the Product Owner and end users Write user stories and confirm the understanding with the developers. Write function specifications and ensure proper documentation of...
-
Business Analyst
3 weeks ago
New York, United States opulentsoft Full timeTitle Technical Business AnalystLocation NY(Onsite)Duration Long TermJob DescriptionKey Responsibilities Analyze business requirements to understand the business needs and determine system/application design to best meet those needs Combine knowledge of what the business wants with knowledge of current-state system design to groom technical...
-
Business Analyst
4 weeks ago
New York, New York, United States opulentsoft Full timeTitle Technical Business AnalystLocation NY(Onsite)Duration Long TermJob DescriptionKey Responsibilities Analyze business requirements to understand the business needs and determine system/application design to best meet those needs Combine knowledge of what the business wants with knowledge of current-state system design to groom technical...
-
Business Analyst
3 weeks ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...
-
New York, United States Ask Staffing Full timeEnd Client: UBS Business Solutions US LLC Title: AML Process Analyst/ Settlement Risk Analyst/ Business Process Analyst Work Location: NEW YORK NY 10003 (Hybrid Role) Duration: 12 Months with possibility of extension Pay Rate: $60-65/hour on w2 and $65-70/hour on c2c Visa: No visa restriction Education: Bachelor's Degree Experience: Capital Markets as its...
-
Business Analyst
1 week ago
New York, United States LanceSoft Full timeWe are looking for a talented and experienced Business Analysts with exposure to front office/middle office for one of our Global Investment Banking Clients. Gather the requirements from the Product Owner and end users Write user stories and confirm the understanding with the developers. Write function specifications and ensure proper documentation of...
-
Business Analyst
4 weeks ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...