Customer Support Associate

3 weeks ago


New York, United States Hellonimbly Full time

**Customer Support Associate** * DKI Jakarta, ID * Full-Time * Customer Success * Customer Support Associate About Nimbly () A mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time. Built by passionate founders and VC-backed, Nimbly enables best-in-class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience. Nimbly is looking for results-driven Customer Success Support. Join our growing team and help us raise the bar on quality. What you will do here * Work with customers to identify product issues and advise on the solutions * Identify bugs & help customers to troubleshoot * Record every support request and provide labels and priorities according to the requested category * Keep up-to-date on Nimbly product offerings and the latest technology in order to provide relevant solutions to help our customers * Work with Customer Success to maintain superb customer experience and feedback for product improvement * Liaise with Development team for bug troubleshooting * Work with the Marketing team to develop the product knowledge base Customer Success Support Requirements * You have at least 1 year of previous experience as a Customer Support * Having experience in tech troubleshooting, handling clients over the phone, and have a strong follow-up game * Solution-focused, responsible, and reliable * High level of comfort with technology and able to learn new technologies quickly * Excellent written and verbal communication skills * Motivated by the opportunity to be part of a fast-moving, entrepreneurial team * Experience supporting the enterprise software industry strongly preferred * Have the excellent interpersonal skills and highly organized person Benefits at Nimbly * Competitive net salary and private insurance * Remote work with flexible working hours * Dynamic and fun working environment

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