Five9 IT Ops Telephony Systems Admin

2 weeks ago

Houston, United States Royal & Ross Full time
Responsibilities:
1. Five9 and SalesForce Integration:
• Lead the design, implementation, and maintenance of the integration between Five9 and SalesForce platforms.
• Collaborate with SalesForce administrators to understand business requirements and implement effective solutions.
• Ensure data synchronization and real-time information flow between Five9 and SalesForce.
2. Telephony Systems Administration:
• Oversee the administration and maintenance of telephony systems, including PBX, SIP trunks, and related technologies.
• Optimize call routing strategies to enhance call flows and resource utilization.
• Monitor and analyze telephony performance metrics, implementing improvements to ensure efficiency.
3. IT Operations:
• Work closely with the IT operations team to maintain and enhance the overall health and performance of the organization's IT infrastructure.
• Contribute to IT projects, providing expertise in telephony, contact center, and SalesForce integration.
• Participate in the development and enforcement of IT policies, procedures, and best practices.
4. System Administration:
• Perform system administration tasks, including server maintenance, user management, and security configurations.
• Ensure the availability and reliability of servers supporting telephony, contact center, and SalesForce integration.
• Implement and manage backup and recovery procedures for critical systems.
5. Documentation and Training:
• Create and maintain comprehensive documentation for configurations, procedures, and troubleshooting steps related to Five9, SalesForce, and telephony systems.
• Provide training and support to end-users and IT staff on the integration and related technologies.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience with Five9 contact center solutions and SalesForce integration.
• Strong background in telephony systems administration, including experience with PBX and SIP technologies.
• Proficient in IT operations and system administration.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., Five9, SalesForce, Cisco, ITIL) are a plus.

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