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Customer Service Representative

3 months ago

Chantilly, United States Robert Half Full time

About the Role:

Join the Financial Aid Support Team (FAST) as a Financial Aid Support Representative. This role offers the potential for internal promotion and growth within the organization. As a full-time employee, you'll enjoy benefits such as 100% tuition reimbursement and discounted tuition for family members.


Key Responsibilities:

  • Provide support and answer financial aid questions in a call center environment
  • Assist students with financial aid processes, primarily via phone
  • Learn and use financial aid terminology and understand higher education as a business
  • Be proactive and assist Title IV users, helping 34,000 students
  • Maintain a friendly, warm, and welcoming demeanor


Qualifications:

  • Must Haves:
  1. Customer service experience (industry not specified, but phone or restaurant experience is a plus)
  2. Willingness to work a hybrid schedule (2-3 days a week in the office)


Work Schedule:

  • Hybrid role: 2-3 days in office, rest remote