Desktop Support Specialist 5

6 days ago


San Diego, United States The Carrera Agency Full time

We are seeking a Desktop Support Specialist for a 4 month W2 contract with our award-winning biotechnology client, based in San Diego, CA.


** Start date: ASAP

** Duration: 4 month W2 contract, (Opportunity for extension)

** Location: ONSITE in San Diego, CA

** Compensation: The expected compensation is $31.75 - 39.75/hr W2 plus benefits. The offered compensation to a successful candidate will be dependent on several factors that may include (but are not limited to) the type and length of experience within the industry, education, etc.


The Desktop Support Specialist will be a key member of the GIS End User Services function, based out of our San Diego office reporting to the regional Manager.


Responsibilities:

- A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.

- Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the 1Help 24x5 call center support service.

- Professional, well presented and motivated individual providing support to general userbase through various communication channels.

- Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team.

- Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service.

- Engage in cross-functional collaboration working with the wider Global Information Services organization to support the business and organizational changes.

- Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues promptly.

- Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team.

- Occasional requirement for after-hours support as needed (Shared responsibility and low volume expected)


Requirements:

- Bachelor of Technology - Computer Science

- Experience working in an ITIL environment

- Knowledge of Windows 10 & 11, Mac, iOS and Android operating systems,

- Experience with A+ and ServiceNow

- Experience providing VIP/White Glove support

- Process development & maturation

- The ability to multi-task, effectively determine priorities and meet SLA’s

- Experience supporting Company Executives directly

- Creation of support documentation, guides, and manuals


Nice To Have:

- JAMF device management


Soft Skills:

- Effective written and verbal communication skills with a clear and adaptive communication style

- Professional, well presented, organized and have good time management skills

- Collaborative, customer and quality-oriented, and have an open mindset

- Motivated / take initiative and be able to self-manage

- Enthusiasm to learn new skills and embrace change

- Ability to work in a fast-paced environment


Please apply today



  • San Jose, California, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in San Jose, California. In this role, you will be responsible for providing IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment.Key Responsibilities:Provide...


  • San Diego, United States The Carrera Agency Full time

    We are seeking a Desktop Support Specialist for a 4 month W2 contract with our award-winning biotechnology client, based in San Diego, CA.** Start date: ASAP** Duration: 4 month W2 contract, (Opportunity for extension)** Location: ONSITE in San Diego, CA** Compensation: The expected compensation is $31.75 - 39.75/hr W2 plus benefits. The offered compensation...


  • San Diego, California, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in IT? We invite you to explore a rewarding opportunity with us.Role Summary:Our organization is seeking dedicated and driven individuals to become part of our expanding team as a Desktop Support Specialist in San Diego. In this capacity, you will engage with our esteemed clients and take on...


  • San Diego, California, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? We invite you to explore an exciting opportunity with us.Role Summary:Our organization is seeking dedicated and ambitious individuals to fill the role of Desktop Support in a dynamic environment. This position involves collaborating with our esteemed clients and handling various...


  • San Diego, California, United States VIA Technical Full time

    Job Title: Level 5 Desktop Support SpecialistLocation: Fully OnsiteExperience: 10+ years of relevant experiencePosition Summary:VIA Technical, a leading provider of technical services, is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional...


  • San Diego, California, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in the IT sector? We invite you to explore an exciting opportunity.Role Summary:Virtual Service Operations is on the lookout for enthusiastic and career-oriented professionals to fill the role of Desktop Support in San Diego, California. This position plays a crucial part in our partnership with a...


  • San Diego, United States VIA Technical Full time

    Job Title: Level 5 Desktop Support SpecialistLocation: San Diego, CA (Fully Onsite)Experience: 10+ years of relevant experiencePosition Summary:Our client, a Biotech Giant in genomic testing and DNA sequencing space is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function,...


  • San Diego, California, United States The Carrera Agency Full time

    We are seeking a skilled Desktop Support Specialist to join our team at The Carrera Agency. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.**Job Summary:**The Desktop Support Specialist will be a critical component of our IT team, responsible for ensuring the smooth operation of our...


  • San Diego, California, United States Aequor Healthcare Services Full time

    Job SummaryAequor Healthcare Services is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and infrastructure.Key ResponsibilitiesDesktop Support: Provide...


  • San Diego, United States Merge IT Full time

    Our enterprise-level client in San Diego, CA, has an immediate need for a Desktop Support Specialist. Please see below for full details—Job Notes:--6+ month contract / extendable and likely to go perm with good performance.--Onsite in San Diego, CA.--Drug & Background check required.--Pay Rate = $23-25 w2 per hour depending on experience-level.Desktop...


  • San Diego, California, United States HIKINEX Full time

    Job Summary: We are seeking a highly skilled and independent Senior Desktop Support Specialist to join our dynamic IT team at HIKINEX. This position is responsible for providing comprehensive desktop support to end-users across multiple locations in the San Diego region. As the sole and senior Desktop Support Specialist for the area, you will play a crucial...


  • San Diego, California, United States VDart Inc Full time

    Job DescriptionJob Title: Desktop Support SpecialistLocation: VDart IncJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at VDart Inc. The successful candidate will be responsible for providing technical support and maintenance for desktop computers, laptops, and mobile devices.Key Responsibilities:Troubleshoot and...


  • San Diego, California, United States InsideHigherEd Full time

    About InsideHigherEd InsideHigherEd is a leading source of news, information, and resources for the higher education community. We provide insights and analysis on a wide range of topics, including teaching, learning, research, technology, and policy. Position Overview We are seeking an experienced IT Support Specialist to join our team and provide...


  • San Diego, California, United States Axiom Technologies Full time

    About the RoleAxiom Technologies is a leading Global IT Services partner supporting medium to large-scale enterprises. Our team is seeking a highly skilled Desktop Support Specialist to join our Field Support team.Key ResponsibilitiesProvide IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues.Install,...


  • San Francisco, United States Robert Half Full time

    Title: Desktop Support SpecialistLocation: San Francisco, CARemote/Onsite: OnsiteRobert Half is looking for a Desktop Support in San Francisco, California. The Desktop Specialist will assist in meeting the organizations’ IT needs and will be responsible for the day to day operational activities of help desk Support, with general understanding of network...


  • San Francisco, United States Robert Half Full time

    Title: Desktop Support SpecialistLocation: San Francisco, CARemote/Onsite: OnsiteRobert Half is looking for a Desktop Support in San Francisco, California. The Desktop Specialist will assist in meeting the organizations’ IT needs and will be responsible for the day to day operational activities of help desk Support, with general understanding of network...


  • San Diego, United States Infracore Full time

    WHO WE ARE: Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies. We believe in fostering an employee-centered culture through collaboration and providing...


  • San Diego, United States Infracore Full time

    Job DescriptionJob DescriptionWHO WE ARE:Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies. We believe in fostering an employee-centered culture through...


  • San Jose, United States Quatrro Business Support Services Full time

    Purpose of the Job: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise...


  • San Diego, United States Pride Now Full time

    Job DescriptionJob DescriptionRussell Tobin's client, A leading medical device manufacturing company is hiring aDesktop Support Specialist to work in San Diego, CAApply Now!Employment Type: Contract/OnsiteLocation: San Diego, CAPay rate: $21-$24/hr. DOEResponsibilities:You will be responsible for day-to-day support to organize and maintain the IT...