Customer Support Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Support Team as a Customer Support Tier 1 representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.
Job Summary:This is an entry-level customer support position that requires a strong passion for delivering excellent customer experiences. You will be working closely with our clients to resolve technical issues, provide product information, and ensure overall customer satisfaction.
Key Responsibilities:- Provide timely and effective support to customers through email, phone, and live chat.
- Respond to customer inquiries and resolve technical issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date with product knowledge and features to provide accurate information to customers.
- Meet or exceed customer satisfaction targets and case resolution goals.
- Participate in ongoing training and development to improve skills and knowledge.
- Associate's or Bachelor's degree in a related field.
- 1-2 years of customer support experience or equivalent.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office and Zendesk.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The chance to work with a global company that makes a difference in people's lives.
Myzone is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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