Operations Manager

The Distribution Center Operations Manager monitors and effectively oversees and supervises the daily routines and specific tasks of assigned shifts and employees which may include a focus area of either transportation and/or warehouse management. The DC Ops Manager directly manages warehouse and/or driver associates. In addition the DC Ops Manager partners with the Distribution Center General Manager to ensure the site is accomplishing daily and weekly responsibilities to achieve goals in Safety, compliance with all Company guidelines, policies and federal and state regulation quality, on time and accurate delivery, cost, while coaching and managing the talent of their team, In addition, the DCOM assists in deployment and Executes supply chain strategy while ensuring continuous improvement is occurring at their facility.

Primary Responsibilities:

• Provide leadership and manage the day-to-day activities for warehouse associates and/or delivery associates assigned to different shifts.
• Provide spark/ignite onboarding and training for employees; coach, motivate, and evaluate employees; investigate complaints or performance concerns; implement disciplinary action as needed and in consultation with human resources.
• Maintains staff by selecting, recruiting, training, and mentoring employees for development growth.
• Performs daily huddles at the DC to ensure employees understand work tasks expectations and deliverables along with, creating engagement and building the iCare culture.
• Provides leadership support for the Distribution Excellence Manager and adheres to ATD’s quality standards, health and safety, legal compliance, environmental policies, Standard Operating Process deliverables, and general care of duty.

Primary Warehouse Function Responsibilities:

• Plans and leads all assigned warehouse activities with management and administration to ensure accurate delivery of all daily production goals.
• Manages warehouse associates, organizing the labor of loading/unloading delivery trucks, operating fork lifts/industrial equipment, picking material to fill orders, staging product for loading, daily/weekly inventory control and proper shipment of orders via third party carriers (LTL).
• Supervises and record via warehouse management system, the receipt, storage and distribution of equipment, supplies and specialty items in a centralized warehouse operation.
• Manages maintenance of assigned facility, product handling equipment and inventory warehousing control systems.
• Champions safe working conditions and monitors employees to ensure safe operation of equipment within the distribution center.

Transportation Function Responsibilities:

• Plans and leads transportation activities to ensure accurate and efficient delivery and operation of company vehicles, adherence to DOT regulations, and timely and accurate delivery of products to improve service to internal and external customers.
• Reviews and implements work methods and procedures to increase productivity and achieve effective routing using various monitoring systems such as Traction and DesCartes
• Ensures compliance with pre-trip vehicle inspections, standard procedures when arriving, unloading/loading departing, and obtaining payments when delivering products at customer locations.
• Collaborates with service providers to ensure the safe and efficient operation of delivery vehicles responsible for the maintenance of all company vehicles.
• Provides guidance and follow up as it pertains to Department of Transportation regulations and driver compliance in accordance with JJ Keller guidelines.
• Deliver an on time percentage (%) greater than 585%, Daily execution of all DC quality processes such as Bin Counts and End of Day Responsibilities, and achieve daily UPH performance goals,
• Champion of safe working conditions, safe driving procedures and monitors employees to ensure safe operation of equipment within the distribution center.

Any other applicable duties and responsibilities assigned by management.

Direct Reports:

• Dependent on the size of the distribution center and the number of routes the Distribution Center Supervisor may manage either, or all, warehouse associates, delivery drivers/associates, and DC Leads.

Key Partners (Positions):

• Distribution Center General Manager
• Distribution Center Leads
• Distribution Center Support Coordinator
• Hub and Spoke Leaders across the network
• CCS/CSR
• Safety Leadership
• Transportation Leadership
• ATD Customers

Experience(s) that Best Prepares You:

• Experience: 2+ years of previous supervisory experience (direct supervision of employees), experience in the receipt, storage, and distribution of supplies or equipment is preferred.
• Education: A bachelor’s degree from an accredited university is preferred.
• Previous experience in a continuous improvement based environment is preferred
• Such alternatives to the above qualifications as the company, in its discretion, may find appropriate and acceptable.

Key Competencies:

• Ability to lead, motive, serve and inspire others.
• Shows a sense of respect, humility, and integrity at all times.
• Ability to motivate others to carry out assigned tasks; ability to encourage and build mutual trust, respect, and cooperation among team; ability to implement and follow through with assigned tasks.
• A passion for customer satisfaction and world class service.
• The ability to set well-defined and realistic goals, display initiative and commitment to meet goals and work with minimal supervision; decision-making: make sound, well-informed and objective decisions.
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• The ability to recognize strengths and weaknesses of others and provide daily feedback of observations to their team.
• Demonstrate respect: handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct”.
• Teamwork: work collaboratively with all departments to coordinate an effective work environment.
• Be accountable for results: assume full responsibility for the consequences of one’s behavior, decisions, and results; knowledge of product flow within a distribution environment.
• Familiarity with current materials, methods, tools and equipment (including technology) used in distribution operations; excellent time management and organizational skills.
• Ability to calculate figures, prepare various reporting via excel and other similar tools.

Physical Demands/Work Environment/Travel Requirements:

• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: 5% of the time, travel throughout the geographic area within the assigned region and will require overnight stays. Travel to the Field Support Center and other destinations will be required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations. Nothing in this job description creates a contract of employment in any way for any person. All employees hired by American Tire Distributors, Inc. are employees at will and the company reserves the right to terminate employees at any time for any reason or no reason at all.

Build a challenging and rewarding career with us

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace