Technical Support Engineer

5 days ago


Santa Clara, United States ASK Consulting Full time

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".


Job Title: Technical Support Engineer

Location: Santa Clara, CA

Duration: 12 months

Pay rate: $46/hr on W2


Job Description:

In this role, you will:

  • Provide Customer Support: Act as a Customer Advocate by offering support to users and administrators, resolving technical cases, and addressing questions about the software and platform.
  • Develop Technical Expertise: Gain a deep understanding of the platform, core functionalities, cloud technologies, and troubleshooting practices to effectively resolve complex technical issues.
  • Analyze and Collaborate: Analyze data to identify potential causes of issues and collaborate with others to achieve both individual and team goals.

To be successful in this role, you will need:

  • Authentication & Troubleshooting Skills: Familiarity with LDAP/Active Directory, SSO or other user management systems, email troubleshooting (e.g., Office 365, Exchange), and network troubleshooting (e.g., Ping, Telnet).
  • Technical Knowledge: Understanding of web services (SOAP, REST), experience in system integration, and knowledge of scripting languages, with JavaScript preferred.
  • Database & Log Analysis: Proficiency in relational databases (e.g., MySQL, Oracle) and experience with gathering and interpreting log files.


About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.



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