Bilingual Intake Coordinator

2 days ago

Sacramento, United States Make-A-Wish® Northeastern & Central California and Northern Nevada Full time

Reporting to the Senior Director of Mission Delivery, the Wish Intake Coordinator is responsible for the day-to-day tasks that propel the intake process forward in the wish granting process. In addition, this position supports the wish team and grants a small caseload of wishes, meeting our high standards of wish granting. 

 

In this role, you get to help us grant wishes by: 

 

Intake 

  • Ensure each referral is processed promptly 
  • Serve as a first point of contact for families by working closely with them to ensure referral has diagnosis/medical team contact information 
  • Serve as a liaison between National Medical Affairs team and local medical teams to obtain additional diagnosis information 
  • Work collaboratively with Volunteer Manager to ensure volunteer support “welcome calls” are being made timely 
  • Ensure family completes Wish Consent Forms 

 

Compliance 

  • Update records in CRM and create e-files 
  • Accept and save incoming wish paperwork within e-files 
  • Streamline and coordinate process of ensuring files are in full compliance with Make-A-Wish policies 

 

Department Support 

  • Request Medical Wish Clearance Forms 
  • Monitor and complete actions for inactive/incomplete wishes 
  • Actively participate in regional trainings/ meetings and Wish Granter education sessions. 
  • Comply with chapter Wish Guidelines and national performance standards for wish-granting. 

 

Wish coordination training after completion of successful wish intake duties. 

 

Occasional participation in other activities (i.e. fundraising events, volunteer events, and public wish reveals) 

 

 

Your Qualifications, Skills, and Experience 

 

  • Ability to prioritize and oversee last-minute emergency situations. 
  • Multi-tasking – able to coordinate several projects at one time. Possess organizational and project planning skills. 
  • Strong customer service skills with various audiences. 
  • Perform as a collaborative team player. 
  • Strong communication skills, verbal and written. 
  • Ability to work productively in an unstructured environment with frequent interruptions. 
  • Proficient in basic computer applications, such as Microsoft Word, Excel, Outlook, and internet; experience with Salesforce desired. 
  • Possess a bachelor’s degree or equivalent experience in related field. 
  • 1-2 years of applicable work experience strongly desired. 
  • Bi-lingual (English/Spanish) required. 


Work Environment 

  • Full-time position requiring some travel and occasional evening or weekend commitments for events. 
  • Hybrid option available after immersive training. 


Chapter Benefits 

  • Hiring salary range of $50-52,000 annually based on skills and experience. 
  • Full time, non-exempt. 
  • Fully benefited position including 401k retirement plan. 
  • Vacation and sick time as well as paid holidays. 

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