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Account Manager, Success

5 months ago

Nashville, United States audiio Full time

About Audiio

Here at Audiio, we are on a mission to improve the way filmmakers, YouTubers, marketers, and video creators license high-quality music and sound effects for their work. Audiio.com is one of the fastest-growing music licensing platforms today with subscribers across 100+ countries and we are just getting started


Company Values:

Constant improvement, extreme ownership, and winning teamwork


The Role:

The Account Manager will be responsible for managing relationships with our Enterprise clients, ensuring they have a seamless experience with our platform. This is an exciting opportunity for a dynamic, client-focused professional to have a direct impact on a high-growth startup. THIS ROLE IS BASED OUT OF OUR NASHVILLE HQ AND PRESENT IN-OFFICE TUESDAY, THURSDAY, FRIDAY WEEKLY.


Duties:

  • Client Relationship Management: Serve as the primary point of contact for brands and agencies, maintaining strong relationships and ensuring their satisfaction with Audiio’s services.
  • Onboarding: Work closely with sales to ensure each client has a successful account activation experience. 
  • Retention: Closely monitor customer retention metrics such as product usage, feature requests, and key feature adoption rates. 
  • Voice of the Customer: Listen closely to Enterprise client needs, organize and present learnings regularly to internal teams. 
  • Provide ongoing training and support to clients to maximize their performance and expand product adoption on the Audiio platform. 
  • Performance Monitoring: Track and report on client performance metrics, providing insights and recommendations to improve engagement and usage of Audiio’s platform. 
  • Collaborative Projects: Partner with internal teams, including marketing, product, and customer support, to deliver seamless client experiences and drive successful project outcomes.
  • Feedback Loop: Collect and analyze client feedback to inform product development and improve service delivery.


Your Professional Experience / Qualities:

  • Entrepreneurial Mindset: This hire will serve as the first in this vital position and will need to have a proven track record of creating retention & growth solutions for clients. 
  • 3+ years of experience in account management, sales, or customer success, preferably within the media, entertainment, or technology industries.
  • Proven track record of managing and growing client accounts.
  • Experience working with senior and executive-level customer contacts.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships and influence stakeholders.
  • Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously.
  • Passionate self-starter, proactive, and able to work independently in a fast-paced, dynamic environment.
  • Strong problem-solving skills, with a strategic mindset and ability to think creatively.
  • Interest in music, filmmaking, videography, or content creation is a plus.