![Outcome Logix ( A Tech 50 Finalist company 2022, by Pittsburgh Technology Council )](https://media.trabajo.org/img/noimg.jpg)
NFS Engineer/Rotational Engineer
1 month ago
Summary:
As an NFS Engineer, your mission is to deliver exceptional support to all employees. You'll play a vital role in resolving support requests, ensuring customer satisfaction, and maintaining seamless service delivery. From deploying IT assets to the client's employees to providing hands-on deskside support for computer hardware and software, you'll be at the forefront of technology solutions. Collaborating with various lines of business across the bank, you'll contribute to a thriving IT ecosystem.
Responsibilities:
- Imaging, Configuration, and Troubleshooting: Handle the imaging, configuration, installation, and troubleshooting of personal computers and software. Your technical expertise will be crucial in diagnosing and resolving issues promptly.
- Documentation and Reporting: Create comprehensive documentation and run reports. Clear communication and attention to detail are essential for maintaining accurate records.
- Solution-Oriented Approach: Actively engage with clients to devise innovative solutions that enhance services. Critical thinking and proposing improvements will be highly valued.
- Stay Current with Technology: Stay informed about the latest technologies.
- On-Site Presence: This role is not remote; you'll be based in Cleveland, Ohio, ensuring a strong on-site presence.
Required Skills:
- Experience: Minimum of 5 years in technical support within a computer support environment. Less experience may be considered if you demonstrate a natural aptitude for the role.
- Education: An associate degree in computer science and/or business, or equivalent work experience.
- Customer-Centric Attitude: Thrive in a customer-oriented, positive team environment. Your friendly demeanor and excellent customer service skills set you apart.
- Effective Communication: Strong interpersonal, verbal, and written communication skills are essential for collaborating with both technical and non-technical colleagues.
Essential Job Functions:
- Platform Support: Support computer platforms across corporate, campus, and data center locations.
- Project Support: Assist with single projects and initiatives, ensuring adherence to scope, budget, and timeline.
- Asset Management: Track corporate IT assets throughout their lifecycle.
- Desktop Application Maintenance: Install, support, and maintain desktop applications to keep systems running smoothly.
Top 3 Must-Haves:
- Technical Expertise: Reliable, quick learner with basic computer technical skills, ability to troubleshoot computer problems, and follow technical documentation instructions. Proficiency in Microsoft Desktop practice, Azure VMs, printing, and general desktop engineering.
- SharePoint and Azure VM Skills: Strong skills in SharePoint and file sharing engineering, particularly for data labeling and classification, and Azure VM engineering.
- Excellent Communication Skills: Strong interpersonal, verbal, and written communication skills for effective collaboration with technical and non-technical colleagues.
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