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Desktop Support Specialist

3 months ago

Stamford, United States Robert Half Full time

Responsibilities:

  • Troubleshoot Windows 10/11 and Office 365 in a network environment
  • Install and configure computer software on workstations
  • Provide phone-based, user-facing and / or remote technical support and via email and Teams instant messaging as required
  • Utilize call tracking software to manage service incidents, service requests, vendor information, and asset management
  • On-going review of event, security, and other logs for suspicious activity or impending problems
  • Troubleshoot diagnose and resolve desktop, laptop, printer, phone and application related problems
  • Install and configure Anti-virus software and device encryption and other software either via SCCM or manually as applicable
  • Document administrative procedures and configurations for backup disaster recovery
  • Prepare system documentation and other technical documents to accurately reflect existing environment
  • Work independently or as a member of a team on complex tasks
  • Investigate, resolve, and explain system issues to both technical and non-technical people
  • Perform system updates, and work with third party vendors when required
  • Ensure opened tickets with vendors are resolved within a timely fashion
  • Assist with the IT components and project management of all software development efforts with our third-party vendors
  • Manage the Service Desk / Asset Management system ensuring inventory is up to date and current on a routine basis