Service Delivery Specialist
3 weeks ago
We are looking for a skilled service delivery specialist to join our team. This individual will be responsible for coordinating and scheduling services per contract requirements, answering inbound calls and performing outbound calls to customers and third-party providers.
- Coordinate and schedule services per contract requirements
- Answer inbound calls to assist customers with service requests
- Perform outbound calls to customers, third party dealers and service providers to obtain authorization for service, verify warranty, billing and schedule service
- Verify payment information, authorize credit cards, enter PO numbers into orders
- Schedule and dispatch field techs to complete some service requests
- Train new service coordinators
- Run various customer reports
The ideal candidate will have at least 3 years of experience in corporate customer service and possess skills such as troubleshooting, call center support, CRM, corporate customer service, calculations, basic Excel, MS Office and alpha-numeric data entry.
What We Offer- Estimated salary: $18-$20 per hour
- A comprehensive benefits package, including health insurance, an incentive program and a 401K contribution (all based on eligibility)
- A dynamic and supportive work environment
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