Collections Manager
1 week ago
A rapidly growing company in Atlanta, GA, seeks a dedicated Collections Manager to oversee and manage a team of Collectors in a Call Center environment. This leadership role focuses on developing collection strategies, managing team productivity, and ensuring compliance with relevant laws and company policies. The position offers a base salary of $80,000 plus performance-based bonuses. This is a Hybrid role (3 days in Office, 2 WFH)
Key Responsibilities:
- Manage, coach, develop, and train a team of Collectors to meet departmental goals.
- Monitor adherence to company policies and provide feedback to improve team performance.
- Coordinate daily operations, including auto-dialer and list strategies to maximize collection efforts.
- Prepare work schedules and expedite workflow to achieve results.
- Oversee escalated collection activities, including cases involving repossessions and legal actions.
- Ensure all activities adhere to the Fair Debt Collection Practices Act and other relevant regulations.
- Investigate, resolve, and respond to escalated customer issues professionally.
Qualifications & Requirements:
- Associate's or Bachelor's degree (preferred).
- Minimum 1 year of supervisory experience
- 3–5 years experience in collections
- Knowledge of Fair Debt Collection Practices Act and skip tracing techniques.
- Ability to multi-task in a high-energy environment.
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