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Collections Specialist

2 months ago

Atlanta, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Collections Specialist in Atlanta, Georgia. As a Collections Specialist, you will play a crucial role in managing our high-value accounts and ensuring the prompt collection of outstanding balances.

Responsibilities:
• Manage collections activities for a range of high-volume and intricate B2B accounts, including third-party collections when needed.
• Oversee accounts with substantial balances and work towards their resolution.
• Engage in detail-oriented communication with clients and stakeholders to negotiate payment plans, resolve conflicts, and provide top-notch customer service.
• Collaborate with internal teams to pinpoint and resolve account issues, ensuring records are accurate and up-to-date.
• Regularly prepare and deliver account status reports and collection progress to leadership.
• Effectively use relevant collections software and tools.• Applicant must possess a minimum of 2 years of experience in B2B collections.
• Proficiency in cash collections is a necessity.
• The candidate should have a strong understanding of collection procedures and laws to ensure compliance.
• Demonstrated ability to negotiate and resolve outstanding payments is required.
• Excellent communication and interpersonal skills to handle sensitive matters is crucial.
• Strong numeracy and attention to detail skills for handling payment arrangements.
• Proficiency in using computer software and applications related to the job is expected.
• A proven record of achieving or exceeding collection targets.
• The ability to work in a fast-paced and goal-oriented environment.
• The capability to maintain the confidentiality of sensitive information is imperative.
• The candidate should be a team player with a customer service approach.
• Adaptability to different types of customers and situations is expected.
• The applicant must have the ability to handle stressful situations and high volumes of calls.