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Customer Service Representative

3 months ago

Grapevine, United States Insight Global Full time

Must Haves:

  • HS Diploma
  • 1 year of customer service experience
  • Must be able to multi task
  • Computer proficient – experience working with 3 monitors
  • Proficient with Microsoft outlook and suite
  • Strong verbal and written communication (will be answering phone calls and responding to emails)


Plusses:

  • Call center experience
  • Truck transportation and logistics background
  • Team player
  • Bilingual in Spanish


Day to Day:

A client in Grapevine, TX is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service.

  • Handle a high volume of phone calls, exceeding 20+ daily, ensuring timely and professional responses.
  • Respond promptly to email correspondence, maintaining a high level of service and attention to detail.
  • you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.
  • you’ll be helping to continue to provide daily freight solutions for our global customers.
  • collaborate with team members to improve service procedures and customer satisfaction
  • Engage in difficult conversations, providing solutions and support to meet customer needs and uphold company standards.