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Director of Operations

3 months ago

Nashville, United States The Republic of Tea Full time

About Us: At The Republic of Tea, we are dedicated to enriching people's lives through the enjoyment of fine tea. Our mission is to create and deliver a wide variety of high-quality teas, while nurturing a culture of well-being and mindfulness. Join our team and become part of a community that values tradition, innovation, and a passion for tea.


Job Description: We are seeking an experienced and dynamic Director of Operations to lead and optimize our operational processes. This role is critical in ensuring our products meet the highest standards of quality and are delivered efficiently to our customers. The ideal candidate will be a strategic thinker with a proven track record in operations management, excellent leadership skills, and a passion for continuous improvement.


Position Summary:

Leads the operations for the Nashville, IL facility to execute blending and packaging of teas/herbs. Oversees the 24/7 Customer Service TEAm to optimize the Citizen's experience. Leads and role models the values and culture of The Republic of Tea to include integrity, collaboration, communication, social responsibility, innovation, education, and well-being.


Key Responsibilities:

  • Coordinates the efforts of the Nashville TEAm to efficiently manufacture teas and herbs to the Company's cost and quality standards.
  • Instills a Quality mind set and "culture" for a premium brand. Understands lean manufacturing to ensure quality is built in versus inspected out.
  • Reduce customer complaints and quality-related issues.
  • Lead change efforts to support a culture of collaboration, teamwork, transparency, and internal and external customer focus.
  • Collaborate with technical resources (Engineering and R&D) to support new innovations and speed to market for new products.
  • Improve efficiency and drive results through best-in-class metrics-based leadership and goal setting.
  • Improve effectiveness of hiring and retention strategies for hourly employees through robust training programs and collaborative leadership.
  • Provide technical leadership to resolve the packaging of problematic teas.
  • Provide coaching and development for team members to ready the network for succession.
  • Ensure OSHA Compliance and safe work practices are adhered to in the manufacturing processes.
  • Optimize Lean manufacturing and Statistical Process Controls for effective cost and quality management.


Required Qualifications:

  • Can effectively lead a team to collaborate and work together to achieve the Company's strategic plan.
  • Ability to establish KPI goals that align with the strategic plan and create a plan to achieve those goals.
  • Microsoft Office adept, especially in Access or Excel, with advanced data analysis skills a plus
  • Ability to coach and develop key leaders, especially in leadership skills
  • Strong trouble shooting and critical thinking skills.
  • Results driven, hands on leadership style.


Preferred Experience & Education:

  • 10+ years in food and beverage manufacturing with progressive experience
  • HACCP trained, SQF trained, familiar with certification protocols such as Organic and Gluten-Free
  • Bachelor's degree in an Engineering or Business related discipline.
  • Project management and effective Communication skills
  • Organized, flexible, and resourceful (small company, many hats)
  • Curiosity to learn and love premium teas and herbs
  • Lean Manufacturing or Six Sigma certified preferred


What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a passionate and dedicated team.
  • A supportive and inclusive company culture.
  • Professional development and growth opportunities.


How to Apply: If you are a motivated and experienced operations professional with a passion for tea, we would love to hear from you Please apply with your resume and a cover letter detailing your qualifications and interest in the position.


The Republic of Tea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.