Project Manager

1 month ago

Slidell, United States In-Telecom Full time

In-Telecom is a growing company with a great team that provides exceptional service who is looking for eager professionals to join the team.

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.


POSITION SUMMARY:

The Project Manager is responsible for the planning, executing, and closing managed IT projects for new and existing clients. This position will work closely with the MSP Project Engineer, MSP Project Technician, and network operations to ensure that the project deliverables are met within the scope, budget, and timeline. The Project Manager will also communicate with the clients, stakeholders, and internal teams throughout the project lifecycle.


DUTIES & RESPONSIBILITIES:

Survey, identify, document, and proactively plan projects for new and existing clients:

  • Define the project scope, objectives, and deliverables.
  • Develop detailed project plans to monitor and track progress.
  • Coordinate with the MSP Project Engineer and MSP Project Technician to assign tasks, monitor progress, and troubleshoot issues.
  • Track and report the project status, milestones, and risks with stakeholders.
  • Ensure that the project documentation is updated and maintained in the knowledge base system.
  • Ensure that the project quality standards and best practices are followed and adhered to.
  • Facilitate the project handover and transition to the help desk and field teams.
  • Provide support and training to the clients and end-users as needed.

Collaboration and Communication:

  • Act as the primary point of contact for clients during project execution.
  • Conduct project kick-off meetings with clients to discuss goals and objectives.
  • Work closely with cross-functional teams to ensure seamless integration of services.
  • Regularly communicate project status and issues to project stakeholders.
  • Participate in team meetings and contribute to process improvement initiatives.

Risk Management:

  • Identify potential project risks and develop mitigation strategies.
  • Monitor and manage project risks throughout the project life cycle.
  • Coordinate the resolution of technical issues in a timely and effective manner.
  • Collaborate with other teams to escalate major risks and issues as necessary.

Quality Assurance:

  • Ensure that all projects are delivered on-time, within scope, and within budget.
  • Ensure adherence to quality standards and project management best practices.
  • Conduct project evaluations in the forms of profitability reports and after action reviews.

Customer Service:

  • Maintain high customer satisfaction through professional and courteous interactions.
  • Address and resolve customer complaints
  • Coordinate the resolution of technical issues in a timely and effective manner.

Perform other duties as required


MINIMUM QUALIFICATIONS:

  • Associate’s degree in Information Technology, Business Administration, or related field
  • 3+ years’ experience in IT project management or coordination.
  • Proven experience in managing IT projects
  • Excellent communication and interpersonal skills to interact with clients, team members, and stakeholders effectively.
  • Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
  • Excellent organizational and problem-solving skills with a keen attention to detail.
  • Excellent ability to delegate responsibilities


PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in Information Technology, Business Administration or equivalent.
  • 5+ years’ experience in IT project management or coordination.
  • Prior experience with ConnectWise PSA and Continuum RMM.

Relevant IT certifications such as:

  • Project: CompTIA Project+, CAPM, PMP
  • Operational: ITIL 4 (Foundation or Specialist), Six Sigma (Yellow or Green Belt)


In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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