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Service Desk Technician

2 months ago

Auburn, United States Onward Search Full time

The Service Desk Temp serves as the primary point of contact for internal business partners needing technical support. This role involves responding to IT incidents and requests, either resolving issues directly or escalating them to the appropriate support team. The focus is on providing deskside and phone support for various IT-related concerns.


Skills/Experience:

  • 1 to 3 years of experience in an IT support role.
  • 1 to 3 years of experience in a call center environment.


Required Skills:

  • In-depth knowledge of Windows operating systems (Win10, Win11, Windows Services).
  • Familiarity with macOS and Linux is a plus.
  • Experience with remote desktop tools and remote support software.
  • Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals.
  • Understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
  • Proficient in using Active Directory tools to manage user accounts, groups, and permissions.
  • Experience in remote support tools.


Desired Skills:

  • Effective communication skills.
  • Strong time management and ability to prioritize multiple tasks.
  • Customer service-oriented.
  • Problem-solving skills.
  • Adaptability in a fast-paced environment.
  • Ability to function well in a team environment.
  • Attention to detail.
  • Professional demeanor.
  • Ability to meet with management and present recommendations.
  • Conflict resolution skills.
  • Positive attitude and enthusiasm for technology.
  • A commitment to continuous learning and introducing new concepts to the team.


Degree Requirements:

  • High School Diploma or equivalent.


Certification Requirements:

  • A+ certification is a plus.